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Communities Support Officer

On-site in Fife +1·Full-time·Added today (last checked 15 Oct)

Fife Council

169 open roles

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Overview

Salary: £29,171 - £31,761 a year
Work mode: On-site, Fife +1
Contract: Full-time

Skills

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Please consider and demonstrate the following when completing your Supporting Statement:

Ways in which you have demonstrated that you can work effectively as part of a team.

(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals)

Ways in which you have worked with others to meet customer needs & expectations.

(Consider the following: how you have delivered great customer service; how you measure customer satisfaction; how you have developed a customer focused culture in the workplace)

Ways in which you have demonstrated your knowledge, skills and understanding when contributing to organisational change.

(Consider the following: how you have helped deliver change in the workplace; how you have promoted your organisations vision, values, and aims)

Ways in which you have used your knowledge, IT skills, problem solving skills and professional understanding to find solutions to problems.

(Consider the following: how you have provided solutions to problems; how you have used your negotiation skills; how you influence others)

Job Details

Community Use is the team that works hard to ensure most of the Halls, Community Centre's and Schools in Fife are available for everyone to enjoy learning, leisure, life, and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom's city, towns, and villages. More information about Community Use can be found at: https://active.fife.scot/about/community-use

Based at Abbeyview Community Hub, you will report directly to the Community Use Lead Officer and oversee the day-to-day operations across a portfolio of Community Use facilities in Dunfermline, South & West Fife. You will lead and support a team of Resource Base Workers and Community Use Instructors to ensure the effective delivery of services, systems, and procedures. In addition, you will provide cover for Community Use Schools during periods of absence or high demand.

Working closely with the Community Use Lead Officer, you will play a key role in enhancing and implementing a range of processes, procedures, and systems to support community use. Your responsibilities will include:

Procurement

Management of the Leisure Information System

Invoicing and financial administration

Operation of point-of-sale systems

Cash reconciliation and compliance procedures

Marketing and promotion, including monitoring social media channels

Managing electronic enquiries through group mailboxes

You will engage with customers and user groups in an appropriate manner ensuring that Council service provision is a positive experience for all facility users. You will contribute to the achievement of the key priorities and milestones set out in the Community Use Plan, Service Improvement Plan, and other relevant strategy documents.

Oversee and manage the compilation of information in relation to cost recovery. Manage suspense accounts monthly, ensure financial guidelines including accruals are carried out at financial year-end.

The normal working week will involve working 9am to 5pm, Monday to Friday. However, there may be a requirement to work evenings or weekends to suit business needs. You will receive an enhanced payment (+0.33%) for any work after 8pm and/or weekend work.

A link to the role profile for this vacancy is included below. It provides more detailed information about the job and the type of person we are looking for.

The Person

We are looking for an enthusiastic and self-motivated individual with a good understanding of admin & clerical duties and customer service principles. Ideally, the candidate will have some working knowledge of system support and financial transactions.

In addition, we are looking for someone who can demonstrate excellent communication skills and be customer focussed, you should also be a well-organised individual and able to manage conflicting demands.

The successful applicant must also:

Be assertive, confident, and level-headed when dealing with people at all levels.

Possess excellent customer service skills.

Have an ability to work to deadlines and under pressure, in a sometimes-challenging environment.

Be flexible and able to work on their own initiative.

Have excellent team working skills.

Be methodical and well-organised.

Be educated to SCQF level 7, experience in management would be an advantage.

Possess a good level of IT Skills and capable of working a variety of digital applications such as SharePoint, Outlook, Word, Excel, Forms.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.

Directorate Information - Council Department information

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Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk

AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

For further information please contact: Leza Martin, leza.martin@fife.gov.uk