Casual Receptionist/Clerical Assistant/Cashier

On-site in Fife +1·Added 2 days ago (last checked 13 Oct)

Fife Council

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Overview

Salary: £13.64 an hour
Work mode: On-site, Fife +1

Skills

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Please consider and demonstrate the following when completing your Supporting Statement:

Ways in which you have demonstrated that you can work effectively as part of a team.

(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals.)

Ways in which you have worked with others to meet customer needs & expectations.

(Consider the following: how you have delivered great customer service; how you measure customer satisfaction; how you have developed a customer focused culture in the workplace.)

Ways in which you have demonstrated your ability to be flexible and open to change.

(Consider the following: how you have helped deliver change in the workplace; how you have promoted your organisations vision, values, and aims.)

Ways in which you have used your knowledge, problem solving skills and professional understanding to find solutions to problems.

(Consider the following: How you have provided an efficient front-line service to members of the public; how you have provided a high standard of customer care by communicating through handling telephone calls, emails, and visits from the public.)

Job Details

The role involves providing an efficient reception service, handling telephone calls, emails, and face-to-face enquiries from the public. You will also support administrative tasks and ensure customer care procedures are followed.

The position requires flexibility to cover staff absences, with shifts available Monday to Friday evenings (5.30 pm - 10 pm) and Saturday mornings (9.30 am - 2 pm). There is particular shifts available Tuesday, Wednesday and Thursday with a view to filling this position pending secondment.

This post is graded at FC3 £13.64 per hour. Hours worked after 8 pm or at weekends are enhanced by 33%.

Madras College Community Use is a team dedicated to making a wide range of our facilities accessible for learning, leisure, and cultural events. Partnering with various organisations, we deliver an inclusive programme of activities, including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. Additionally, we offer spaces for meetings, celebrations, and community events in our near new modern venue.

As a Casual Receptionist, you will report directly to the Admin Support Officer and play a key role in providing excellent customer service. Your responsibilities will include engaging positively with customers and service users, responding to enquiries via telephone, email, and face-to-face interactions, and inputting onto our Leisure Information Management System. You will be responsible for delivering an efficient reception service, adhering to established procedures, and ensuring customer care policies are upheld.

You will follow service guidelines and health and safety policies, and you must be familiar with associated risk assessments and standard operating procedures. Additionally, you will be part of a wider area team providing administrative and clerical support to Community Use.

Key duties include maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, handling and resolving customer complaints, comments, and compliments, and escalating issues as needed.

For more detailed information about the role and the type of candidate we are seeking, please refer to the role profile linked below.

The Person

We are looking for an enthusiastic and self-motivated individual who can work independently as well as part of a team. The ideal candidate will have effective communication skills, a strong customer focus, and a positive, "can-do" attitude.

The successful candidate must also:

Be educated to SCQF level 4.

Be confident and composed when interacting with people at all levels.

Be flexible and able to work on their own initiative.

Demonstrate excellent team working skills.

Have a good understanding of IT and be capable of using various internal systems.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information - Council Department information

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Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk

AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

For further information, please contact: Damian Pedrick, Damian.Pedrick@fife.gov.uk