£17
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168,000+ live jobsOperations Supervisor
On-site in Edinburgh·Full-time·Added yesterday (last checked 2 Nov)
Our summary
- Work mode
- On-site, Edinburgh
- Contract
- Full-time
- Closing date
- Apply by Tuesday 15 December
Skills
Requirements
What we're looking for
Previous experience in a supervisory or management role, ideally in a customer-facing environment
Strong leadership and people management skills
Excellent communication and problem-solving abilities
Ability to remain calm under pressure and handle challenging situations
Solid understanding of health & safety and compliance procedures
Highly organised with good attention to detail
Flexible, approachable, and committed to delivering outstanding service
The role
As an Operations Supervisor, you'll be responsible for overseeing daily operations, ensuring excellent customer service, and supporting staff throughout your shift. You'll act as the first point of contact for both customers and employees, maintaining a safe, efficient, and positive environment.
What you'll do
Oversee and manage day-to-day operations during your shift
Support, motivate, and supervise team members to ensure high service standards
Handle customer queries, feedback, and complaints professionally and promptly
Ensure health & safety, cleanliness, and compliance standards are consistently met
Coordinate staff breaks and shift changes, ensuring adequate coverage at all times
Monitor stock levels and assist with inventory management as needed
Complete daily reports, logs, and handovers to senior management
Respond to emergencies or incidents and escalate when necessary
How you'll work
Working pattern: 5 Days Over 7 | 37.5 Hours Per Week
Hiring process
3 steps1 interviewa task to do
Application
Screening Phone Call · Phone call
Interview
Interview with questions based on Behavioural Competencies and the People Promise; candidates receive a hints and tips sheet.
Financial Questions
Not every role
For some management roles, questions evaluating financial acumen such as stock control, GP optimisation, system and labour management, and menu management.
Offer Process · Phone call
Right to Work and DBS Check
Sign Documents Online
Sign the documents online to complete joining.
- The employer states it may call candidates whose skillset matches the role or other vacant roles.
- Candidates can request support or adjustments during the application process.
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