Service Development Manager

Ready to shape meaningful customer relationships and influence how services are delivered across the energy sector? Join a team where your leadership and insight improve experiences every day. At EDF, Success is Personal – giving you the freedom to grow your impact, your way.

As a Service Development Manager for a 12-month fixed term contract, you’ll play a key role in strengthening how we serve Public Sector customers and frameworks, ensuring high-quality operational delivery aligned to business strategy. You’ll influence outcomes that directly enhance customer satisfaction and long-term partnerships, supporting our journey towards An Electric Britain.

This is a hybrid role, with an expectation of attending our Exeter office at least once per month depending on your location, alongside flexible home working. This balance supports collaboration, stakeholder engagement, and meaningful in-person connection while maintaining flexibility.

You’ll work cross-functionally with Sales, Structuring, and Customer Success teams to deliver seamless onboarding and ongoing management. Your ability to identify improvements, resolve challenges, and build trusted relationships will help drive continuous service enhancement and business success.

We're looking for a Service Development Manager who is confident operating in complex stakeholder environments and passionate about improving customer outcomes on a strategic scale. You'll be comfortable building relationships with senior stakeholders, influencing across teams, and driving service improvements that deliver measurable impact. To be successful in this role, you’ll:

• Demonstrate experience in customer-focused, service improvement, account management, or stakeholder engagement roles
• Build credibility and influence with senior stakeholders, both internally and externally
• Manage complex relationships across customers, frameworks, and operational teams
• Use insight and performance data to identify opportunities for service improvement and better customer outcomes
• Bring strong communication, coordination, and problem-solving skills, with the confidence to navigate challenging situations and escalations
• Ideally have experience working within the energy sector, utilities, public sector, or another highly regulated environment

• Acting as the strategic link between customers, framework providers, and operational teams across the business
• Building and maintaining strong relationships with public sector customers, framework providers, and senior stakeholders
• Reviewing customer journey performance and identifying opportunities to improve service delivery and operational outcomes
• Supporting the resolution of complex customer issues and escalations by coordinating activity across multiple teams
• Representing the business at customer and framework meetings, events, and stakeholder forums
• Driving continuous improvement initiatives that enhance customer experience and deliver positive outcomes at scale
• Collaborating with operational leaders and subject matter experts to overcome challenges and implement effective solutions