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Service Delivery Technician
On-site in East Midlands Airport·Full-time·Added 2 days ago (last checked 7 Nov)
Our summary
- Work mode
- On-site, East Midlands Airport
- Contract
- Full-time
- Pension
- Up to 6% employer pension
- Commute
- Cycle to work scheme
Skills
Requirements
What we're looking for
- Hands-on experience installing, configuring, and troubleshooting hardware, including desktops, laptops, peripherals, and mobile devices.
- Solid knowledge of Windows operating systems, including installation, configuration, and ongoing maintenance.
- Understanding of core networking principles (TCP/IP, DNS, DHCP, Wi-Fi, and basic switching/routing).
- Awareness of fundamental security practices, including malware types, physical security, system hardening, and password policies.
- Strong grasp of operational best practices, including documentation, health & safety, and environmental considerations.
- Experience using remote support tools and techniques.
- Excellent customer service and communication skills.
- An entrepreneurial mindset with a creative and innovative approach to problem-solving.
- Self-aware, proactive, and committed to continuous personal and professional development.
- The ability to work independently with strong self-motivation.
- A collaborative approach, with a genuine passion for supporting and working alongside team members.
Nice to have
- Ideally educated to degree level in a relevant IT discipline (or qualified by experience)
- ITIL 4 Foundation, ITIL Strategist (Direct, Plan & Improve), ITIL Leader (Digital & IT Strategy
Pay & benefits
What you'll get
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking 🅿️
- Pension (up to 6% company contribution)
- Share Purchase Plan
- My DHL Rewards - discounts at 3,000+ retailers 🛍️
- Private medical (after 12 months)
- Spark - wellbeing support
- Cycle to Work Scheme 🚴
- Enhanced Maternity Pay
- CIS Induction Week
The role
We're looking for a Service Delivery Technician to ensure the smooth day-to-day delivery of IT services, resolving technical issues for all users and deploying new hardware and software as needed. You'll support both operational and office-based teams, while also contributing to a range of IT projects to drive continuous improvement.
What you'll do
- Playing a key role within the IT team, delivering specialist 24/7 UK IT service support-onsite at EMA and remotely to LHR and LTN.
- Providing a high standard of customer service when working with stakeholders across the business.
- Proactively communicating issues, ensuring the right audience is informed of impact, progress, and resolution.
- Monitoring IT systems to maximise uptime and performance.
- Configuring, deploying, and maintaining hardware and software solutions.
- Providing support across Microsoft Office, Citrix, AS400, and specialist applications.
- Logging and resolving all IT tickets within agreed service levels.
- Maintaining IT assets in line with ITAM processes, including conducting regular audits.
- Updating and maintaining the knowledge base to promote best practice across the team.
- Ensuring IT security standards are upheld and compliance requirements are met.
- Identifying and driving continuous improvement opportunities.
- Supporting IT project delivery in collaboration with the Programme Management Team, meeting deadlines and commitments.
- Following DHL standards and guidelines to ensure compliance.
- Liaising with third-party suppliers and vendors for hardware, software, and infrastructure support (BAU and project work).
- Supporting additional tasks as required by EMA IT Service Delivery Management.
How you'll work
Hours: Monday to Thursday, 18:00 - 04:30 (40 hours per week). Please note that hours worked between 19:00 and 07:00 include an unsociable hours allowance.
Location
Location: DHL Aviation, East Midlands Airport
Contract type
Contract type: Permanent
Department
Department: IT
Grade
Grade: LP
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🌍 Kick start your career with the #1 Best Workplace in Europe
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🗓️ Closing Date: 20th November 2026
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Apply now and be part of a team that keeps the world moving. ✨
🚀 Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
📧 Have a question? Contact our team here: HGUKTalent@dhl.com
🔐 Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
About DHL
- Industry
- Logistics
- Founded
- 1969
- Employees
- 500,000+
- Headquarters
- Bonn, Germany
In their own words
About the company & team
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We're proud to create an inclusive, diverse workplace where everyone can thrive.
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