Account Manager

On-site in London·Added 21 days ago (last checked 8 Oct)

DC Byte

2 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Work on-site in London
No relocation package mentioned.

Benefits

25 days holiday + bank holidays
Paid annual leave, per the ad.
Pension matched up to 5%
The employer matches what you pay in, per the ad. The legal minimum is 3%.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Nice to have

Requirements

experienced in Account Management, Customer Success, Sales or a closely related commercial role within a B2B subscription business
familiar with the data centre industry or an adjacent sector such as digital infrastructure, telecoms, real estate data, market intelligence or SaaS; direct data centre experience would be an advantage
experienced in owning client renewals, retention and ARR growth
a strong relationship builder who can develop credibility with both day-to-day users and senior decision-makers
commercially minded and confident identifying upsell, cross-sell and wider account-development opportunities
able to understand customer objectives and translate them into a clear commercial account strategy
confident managing renewal conversations, including negotiating commercials and addressing retention risk
comfortable using CRM and customer data to manage pipelines, forecast accurately and prioritise activity; experience with HubSpot is an advantage
highly organised, proactive and accountable, with the ability to manage a portfolio of customers and multiple commercial priorities
collaborative and able to work effectively with Customer Success, Sales, Research and Product teams

Pay & benefits

25 days annual leave (excluding bank holidays), increasing up to 29 days
Christmas Week closure
Enhanced workplace pension with NEST — company matched contributions up to 5%
Private health insurance with Vitality
Generous anniversary rewards, including access to career coaching, vouchers for days out, and a holiday stipend
Up to one month working remotely per year
£150 stipend towards your home working setup
Access to the Government Cycle Scheme
Free coffee, tea, fruits, and snacks in the office

The role

DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.
We deliver the most accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide-supporting developers, investors, and operators, including the world's largest hyperscalers.

We're looking for a driven and commercially focused Account Manager to join DC Byte and play a key role in retaining and growing our client base.

You'll own the commercial relationship across a portfolio of customers, taking responsibility for renewals, account growth and long-term strategic relationships. Working closely with Customer Success, Sales, Research and Product, you'll ensure we understand our customers' priorities, identify commercial opportunities and act early where there is risk to retention. If you enjoy building trusted client relationships, uncovering growth opportunities and taking ownership of commercial outcomes in a recurring-revenue environment, this role is for you.