Cluster Director of Sales in Birmingham

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events
• Performance-related bonus plan

Dalata Hotel Group are currently looking for an experienced Cluster Director of Sales on a fixed term contract for maternity leave cover, who is eager to take ownership and elevate their teams.Are you a dynamic leader with a passion for hospitality?

At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Cluster Director of Sales who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Cluster Director of Sales, you will report to the General Managers within the Cluster with a dotted line to Group Sales. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Key Duties and Responsibilities
• Build and inspire a dynamic sales team, motivating and empowering them to achieve and exceed sales targets
• Building and maintaining strong relationships with key clients and stakeholders, ensuring a high level of customer satisfaction and loyalty.
• Lead hotel strategy in the planning and forecasting of owned business segments
• Support & adopt a culture of lead generation across the hotel.
• Represent the hotels at sales team meetings, internal & external customer led events as appropriate.
• Adoption of all available tools to support efficient ways of working including CRM, BI Tool, Market Intelligence Tools and Solver
Customer Facing- Owned Segments
• Develop and nurture relationships for the hotels with key national & global clients through ongoing account management.
• Strategic approach for key segments of owned segments and identify opportunities to drive revenue and reduce costs.
• To participate fully in all sales activities including telesales, sales calls, corporate entertaining, fam trips, social events, and overseas sales trips, as necessary.
• Identification and management of new opportunities in your markets in line with hotel strategy and across the wider Dalata portfolio.
• Collaborate with Account Management Team to nurture existing, and secure new opportunities following the Dalata sales process.

Planning & Forecasting

• Collaborate with General Manager & Revenue Manager on rate strategy, budget planning, forecasting for owned segments and identifying & analysing opportunities to ensure they fit with the hotels business strategy.
• Undertake monthly corporate tracking of corporate accounts in the hotels to monitor production and more importantly to identify any decreases and take necessary action to remedy.
• Analysis of GDS production reports & market intelligence information to develop this business channel for the hotels.
• Timely production of monthly & adhoc reports
• Write quarterly activity plans to create focus for the hotel team and adapt activity to support business needs.

Team Management
• Regular engagement with team on their performance
• Mentor and coach hotel sales teams and develop talent pipeline
• Ensure representation from the sales team at agreed internal meetings

Salary/Benefits: Competitive Salary

Contract: Fixed Term

Hours: Full Time

Hours per week: 40