Business Development Advisor - Intermediary Development

We are looking for a chatty and engaging individual to join our friendly Mortgage Intermediary Development telephone team as a Business Development Advisor, working full-time (35 hours per week).

In the role our customers are Mortgage Professionals, Brokers and Intermediaries and as a Business Development Advisor talking to them and being the voice of Coventry Building Society, is the main focus. It's really about having great conversations (no scripts), being customer focused with a passion for providing exceptional service.

Dealing with a diverse range of people, this role is all about delivering exceptional service over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. With a strong focus on growing knowledge of a wide variety of mortgage policies, processes and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions.

Our Business Development Advisors also support brokers with Co-operative Bank lending policy and process enquiries, so the ability to learn and retain an array of information is essential.

We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales based role!