Head of Enterprise Controls

Coventry Building Society are proud to be offering a highly unique leadership opportunity for a Head of Enterprise Controls to join the organisation on a permanent basis, based out of either of our fantastic Coventry or Manchester offices. Following the acquisition of The Cooperative Bank in 2025, this is an incredibly exciting time to join one of the leading customer owned financial services businesses in UK at a pivotal moment within the organisation.

This 1st Line of Defence (1LoD) operational Head of Enterprise Controls job provides strategic level first line risk and controls, operational resilience and governance across the organisation, leading the development and ongoing enhancement of a robust control environment that supports sustainable growth, strong customer outcomes and effective management of non-financial risk.

Working across the organisation, the Head of Enterprise Controls will lead crucial 1st line operational teams and be responsible for strengthening risk culture, improving control effectiveness and ensuring appropriate governance frameworks are embedded and operating effectively. This enterprise/group level leadership role also supports Executive/Board Committees and senior leaders through insight, challenge and assurance, helping the organisation meet its regulatory obligations whist also delivering our long-term strategic goals & ambitions.

Additionally, duties & responsibilities will cover:

• Leading the development and continuous improvement of enterprise-wide first line risk and control frameworks, governance and assurance activities.
• Managing the relevant 1st Line managers & teams in overseeing the likes of customer outcomes testing, quality assurance, critical control testing and control effectiveness reviews across key customer journeys and operations.
• Owning and enhancing the Group Operational Resilience, incident management, business continuity and crisis management frameworks.
• Monitoring and reporting on risk appetite, control performance, emerging risks, key risk indicators and assurance outcomes.
• Partnering with senior stakeholders to drive a strong risk-aware culture and ensure effective management of non-financial risk.
• Delivering high-quality insight, reporting and assurance to Executive and Board Committees, ensuring issues are identified, escalated and remediated appropriately.

Please note - We operate on a team-led hybrid working approach. For this role you will be required to hold a frequent presence in both our Coventry & Manchester offices.

• Car allowance (supplemented into your monthly income)
• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Personal pension with greater than matched contributions
• Private Medical Insurance
• Health Screening
• Life assurance (6 times annual salary)
• Annual discretionary bonus scheme