Data & Information Assistant

We have an exciting opportunity for a Data & Information Assistant to join our DSAR Operations Team based in Mold.

Our team is responsible for handling Data Subject Access Requests (DSARs) and other information rights requests received from current and former employees, customers, tenants, landlords, applicants and other individuals across the Connells Group.

This is a varied and fast-paced role that requires exceptional attention to detail, strong organisational skills and the ability to handle highly sensitive personal information with care and professionalism.

Working as part of a collaborative team, you will support the end-to-end administration of requests, helping to ensure that individuals receive their personal data in accordance with data protection legislation and internal procedures.

Key Responsibilities

• Open, process and maintain case files from receipt through to completion.
• Log and track requests accurately within internal systems.
• Acknowledge requests and obtain identification or clarification where required.
• Prepare, organise and review information for disclosure.
• Handle personal and special category data securely and confidentially at all times.
• Conduct quality assurance checks on completed casework.
• Review and verify redactions to ensure information is disclosed appropriately and securely.
• Support the triage and allocation of new requests.
• Monitor deadlines and assist in ensuring statutory timescales are met.
• Liaise with internal departments to obtain relevant information and documentation.
• Identify and escalate potential risks, errors or data protection concerns.
• Support continuous improvement of team processes and procedures.

Types of Requests You Will Handle

The successful candidate will work across a wide range of information rights requests involving:

• Current and former employees.
• Customers of our residential sales and lettings businesses.
• Tenants and landlords.
• Individuals involved in complaints and disputes.
• Requests involving sensitive personal information, including HR, health, disciplinary or safeguarding-related data.

No two cases are the same, requiring careful consideration, professionalism and excellent attention to detail.

What We're Looking For

• Strong administrative and organisational skills.
• Excellent attention to detail.
• Ability to work accurately when handling confidential and sensitive information.
• Strong written and verbal communication skills.
• Ability to manage and prioritise a varied workload.
• Good IT skills and confidence using Microsoft Office applications.
• A methodical and process-driven approach to work.
• Ability to work effectively both independently and as part of a team.

About the Team

Many of our processes rely on teamwork, with requests progressing through different stages of review and preparation before completion. We are therefore looking for someone who is supportive, dependable and willing to work collaboratively with colleagues to achieve shared objectives.

Success in this role requires a positive attitude, a willingness to help others, and an appreciation that accuracy and teamwork are equally important in protecting personal information and delivering excellent customer service.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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