Complaint Handler - Polish Speaker

Hybrid in Glasgow·Added 5 days ago (last checked 9 Oct)

Chubb

25 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Benefits

25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.

Requirements

Polish
The ad asks for Polish, or counts it in your favour.
Be near Glasgow for hybrid days
No relocation package mentioned.

Skills

Nice to have

Insurance

Requirements

Previous experience in complaint handling or customer service
Fluency in Polish
Advanced (C1) level of English (essential)
Excellent listening skills
Strong verbal and written communication skills
Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable
Proficiency in Microsoft Office packages
Insurance knowledge is a plus, but not essential

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.

The role

Previous experience in complaint handling or customer service
Fluency in Polish
Advanced (C1) level of English (essential)
Excellent listening skills
Strong verbal and written communication skills
Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable
Proficiency in Microsoft Office packages
Insurance knowledge is a plus, but not essential

We offer in return!

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.