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Customer Care Advisor - German, Polish and English Speaker

Remote, Coventry·Full-time·Added 4 days ago (last checked 8 Oct)

Overview

Job details

  • Fixed-term contract

    Full-time.

  • Fully remote

    Only from certain places, per the ad: “Remote (UK or Ireland)”

Requirements

  • German

    The ad asks for German, or counts it in your favour.

  • Polish

    The ad asks for Polish, or counts it in your favour.

Skills

Nice to have

Pay & benefits

What you'll get

  • Competitive salary and benefits package
  • Fully remote working
  • 50% staff discount & 25% for family and friends

The role

Are you passionate about delivering exceptional customer service? Are you fluent in German or Polish, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team.

Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers-before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.

What you'll do

  • Provide fast, friendly, and effective support via phone, live chat, and email
  • Help customers throughout their journey-from product queries to post-purchase care
  • Collaborate with internal teams to provide timely resolutions
  • Monitor and report customer trends to improve our service
  • Take ownership of your personal development and contribute positively to the team
  • Maintain strong performance aligned with KPIs and company values

How you'll work

  • Monday - Friday: 6:30am - 10:00pm
  • Saturday & Sunday: 9:00am - 5:30pm

description

Location: Remote (UK or Ireland)
Fixed Term: 21st September 2026 - 10th January 2027
Hours: Part-Time | 40 Hours within:

Skills & Expertise

  • Fluent in German or Polish, and English (spoken and written)
  • Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
  • Clear, confident communicator with excellent written skills
  • Comfortable handling challenging conversations with empathy and professionalism
  • Familiar with tools like Outlook, Word, Excel, and web browsers
  • Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
  • Positive, energetic, and proactive with a "can-do" attitude
  • Thrive in a fast-paced environment and enjoy working as part of a supportive team

About Mountain Warehouse

Industry
Outdoor retail
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