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Receptionist/Administrator

On-site in Cambridge·Full-time·Added today (last checked 9 Nov)

Cambridge University Hospitals NHS Foundation Trust

48 open roles

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Our summary

Salary: £25,760 - £27,476 a year
About £1,840 - £1,940 a month after tax.
Work mode: On-site, Cambridge
Contract: Permanent, full-time hours
Closing date: Apply by Thursday 12 November

Skills

Nice to have

Epic

Requirements

What we're looking for

• Educated to GCSE level or equivalent, NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience
• Previous experience in a receptionist or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Ability to manage multiple tasks in a busy clinical environment.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic patient record systems.
• Professional, empathetic, and patient-focused approach.
• Ability to maintain confidentiality and discretion.
• Working with guidelines
• Data Entry
• Understanding of confidentiality and data protection
• Excellent customer service
• Strong verbal and written communication
• Professional telephone manner
• Teamwork and collaboration
• Problem-solving
• Organisation and prioritisation
• Computer literacy
• Compassion and emotional intelligence
• Work as part of a team
• Follow processes and procedures
• Work under pressure
• Store and safeguard confidential documents
• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• Interaction with patients experiencing emotionally sensitive circumstances requires empathy and professionalism.

Nice to have

• Typing qualification or equivalent
• Secretary qualification or equivalent
• Previous experience working in NHS, fertility, or private medical practice.
• Knowledge of fertility treatment pathways and medical terminology.
• Experience of call handling
• Experience of dealing with difficult situations and confrontations
• Knowledge of the Trust including awareness of the Trust's priorities
• Knowledge of Trust information systems
• Knowledge of HFEA

The role

We wish to recruit a dedicated Receptionist/Aministrator to join our team here in Trumpington. You will provide support for both patients and staff. Using Epic and our own fertility database Ideas. Being part of a small unit, your work will be varied, and you will need a flexible approach to the role, helping out where needed.

The ReceptionistAdministrator at our IVF Clinic serves as the first point of contact for patients and visitors, providing a warm, professional, and compassionate experience. This role is responsible for managing front desk operations, coordinating patient appointments, maintaining accurate records, and ensuring effective communication between patients and clinical staff for both Andrology and Fertility Admin. The ideal candidate will have excellent interpersonal skills, attention to detail, and the ability to maintain confidentiality in a sensitive healthcare environment.

What you'll do

Greet and welcome patients and visitors in a courteous and professional manner.
Manage front desk operations, including answering phone calls, emails, and patient inquiries.
Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations.
Coordinate with nurses, doctors, and laboratory staff to ensure smooth patient flow and timely service delivery.
Handle patient payments, and receipts as required.
Manage incoming and outgoing correspondence, including mail and courier services.
Monitor the reception area to ensure a clean, organised, and welcoming environment.
Assist with administrative tasks for both Andrology and Fertility Admin.
Provide compassionate support to patients undergoing fertility treatment, maintaining a discreet and empathetic demeanour.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

About Cambridge University Hospitals NHS Foundation Trust

Industry: Health and social care

In their own words

About the company & team

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.