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Therapies Receptionist

On-site in Worcester·Full-time·Added today (last checked 9 Nov)

Worcestershire Acute Hospitals NHS Trust

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Our summary

Salary: £25,272 a year
About £1,810 a month after tax.
Work mode: On-site, Worcester
Contract: Full-time
Closing date: Apply by Thursday 12 November

Skills

The role

Job summary

This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust.

We are seeking a motivated Receptionist to join our Therapy Services Outpatients Reception Team on a 12-month fixed-term contract. The successful applicant will be based at Worcester Royal in Aconbury West covering Physiotherapy and Occupational Therapy Outpatient appointments where you will be undertaking reception duties and collaborating with supervisors, managers, therapy teams, multidisciplinary staff, patients, carers, and external agencies.

The postholder will play an important role in supporting the reception team and providing effective administrative assistance, ensuring that processes meet the needs of service users and the Trust.

We are looking for someone who is positive, compassionate, approachable, and flexible, with the ability to build strong working relationships that support patient care and service improvement. As the role involves using several electronic systems, accurate record-keeping and the ability to maintain concentration in a busy environment are essential.

We are a friendly and supportive team committed to helping you work flexibly while meeting the needs of the service and the required working hours.

Main duties of the job

To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately. Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job description

Job responsibilities

JOB TITLE: Therapies Receptionist

Pay Band: Band 2

Hours: 37.5 hours per week

Contract: 12 Month Fixed Term Contract

LOCATION: Out-Patient Therapy Department, Worcester

REPORTS TO: Therapies Receptionist & Appointments Coordinator

ACCOUNTABLE TO: Therapy Services Manager, Surgery

KEY RELATIONSHIPS

Internal: Physiotherapists, Occupational Therapists, support Workers, A & C staff and other Health Professionals

External: Patients, Visitors, General Practitioners, and Consultants

RISK ASSESSMENT

This post involves working with display screen equipment for the majority of the post holders working hours.
The post holder will participate in non-patient manual handling activities including bending, reaching, and stooping.
There is a regular need for prolonged concentration and multi-tasking.
There is occasional involvement in distressing and emotional circumstances e.g. dealing with complaints and angry and upset patients by telephone or in person.
Exposed to regular interruptions and unpredictable workload patterns.

JOB PURPOSE

To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately.
Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk.

KEY RESPONSIBILITIES

Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants.
To receive and register a high volume of referrals from multiple sources.
To meet, greet and direct all patients and visitors to the department.
To make appointments for new and existing patients.
To deal with DNAs and cancellations appropriately.
To keep all new patient and follow-up treatment slots filled as far as possible.
To cancel patients appointments if the therapist is off sick.
Participate in the staff development programme and receive annual appraisals.
Comply with Trust policies and procedures.
To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data
Transfer of patients to other Hospitals as appropriate
Registration of all patient details on the therapy record and information system
To maintain an accurate filing system for patient records to facilitate retrieval as necessary.
Maintenance of stationary, equipment and patient information stocks.
Other clerical duties to facilitate the smooth running of the out-patient department i.e. Monitor the waiting lists, ensure outpatient clinics are full and running at capacity.
Other clerical duties as directed by therapy management considered appropriate to grade and role i.e. Data collection and entry.
To participate in co-ordination with the therapy management in a regular review of all duties.

Person Specification

Experience

Essential

Evidence of previous clerical experience
Good typing/word processing
Familiar with Windows packages
Experience in manual and computerised filing systems

Desirable

Previous reception experience
Experience of using hospital/clinical patient systems.
Previous NHS experience
Previous experience of arranging appointments

Skills and Knowledge

Essential

Ability to organise and prioritise workload
Able to respond to enquiries appropriately
Able to maintain departmental records
Good working knowledge of computerised systems

Qualifications

Essential

GCSE in English or equivalent qualification at Grade C or above.
RSA II or equivalent qualification or experience.

Desirable

Customer Care training

Other Job Requirements

Essential

Ability to undertake the manual handling aspects of the role on a daily basis
Willing to undertake in-house courses
Awareness of Confidentiality and Information Governance
Able to work hours/days required
Ability to travel / work across sites

Desirable

General understanding of Physiotherapy and Occupational Therapy

Personal Qualities

Essential

Ability to work in busy environment
Adaptable-works well under pressure
Good telephone manner
Able to work as part of a team
Able to build and maintain a good rapport with colleagues and patients
Flexible approach to working pattern and duties
Good communication skills-verbal and written

Internal Job Vacancy

Essential

This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.