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Band 5 Patient Pathway Coordinator

Hybrid in Birmingham·Full-time·Added today (last checked 30 Oct)

Birmingham Community Healthcare

51 open roles

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Our summary

Salary: £32,073 - £39,043 a year
About £2,220 - £2,640 a month after tax.
Work mode: Hybrid, Birmingham
Contract: Fixed-term, full-time hours
Closing date: Apply by Thursday 12 November

Skills

The role

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

x2 Band 5 Patient Pathway Coordinator posts available (SLT and Physiotherapy)

Two exciting opportunities have arisen for a Patient Pathway Coordinator to join the Inclusion Services Group in Speech and Language Therapy or Physiotherapy services in the Children and Families Division.

These Services are citywide but Admin Staff are will be based. There is an expectation of travel to other sites across the city of Birmingham.

These are Band 5, permanent posts offered on a full-time basis, working 37.5 hours per week. Part time and/or flexible working requests will be considered.

This interesting and varied role requires the ability to work well using your own initiative whilst being committed to teamwork. This position also requires good communication skills and the ability to meet the conflicting demands of working in a busy office environment.

You will be expected to provide effective and efficient business focused administration, to support the day-to-day operational management of referral validation. Ensuring accurate referral data, reporting of waiting times and safe, effective and efficient management to optimise clinical delivery.

What you'll do

You will support the designated clinical team, the Senior Management Team and Service Managers to deliver safe and effective services whilst also ensuring compliance with targets.

To provide comprehensive administration and business function, to support the Speech and Language Therapy/Physiotherapy Team within the Inclusion Services group.

To provide an effective and efficient business focused administration, to support the day to day operational management of referral validation. Ensuring accurate referral data, reporting of waiting times and safe, effective, and efficient management to optimise clinical delivery.

To work collaboratively with managers and other support staff to ensure the smooth running of all office based systems and to resolve or escalate concerns as necessary.

Take responsibility for a range of administrative duties which will include analysis of databases, Rio (Patient Management System) and the Electronic Staff Record (ESR).

Support with the delivery of projects and deadlines as directed by the Management Team.

To support the review and development of Standard Operating Procedures (SOP) for clinical and non-clinical functions in to ensure that it they are fit for purpose to support the reduction of waiting times within Inclusion Services and ensure all referrals are processed efficiently and managed appropriately throughout the patient pathways.

Essential criteria

Able to travel between different locations
Good standard of general education to A level or equivalent
Educated to Degree level or equivalent experience.
Evidence of personal and professional learning & development
Experience of managing a Team of Administrative Support Staff
Significant experience of use of Electronic Administration Systems
Experience of staff management of shift work
Knowledge of staff management and supervision procedures
Familiar with working within operational guidelines & procedures.
Able to prioritise own and team’s workload.
To demonstrate comprehensive and detailed understanding of Microsoft office functions in particular ability to manipulate data using excel.
Competent in analysis of data & preparing related reports
Able to lead a team.
Able to communicate with staff and patients at all levels on complex or difficult situations.
Ability to manage stressful situations and/or challenging conversations.
Ability to manage change.
Ability to work to tight deadlines.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

About Birmingham Community Healthcare

Industry: Health and social care

In their own words

About the company & team

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you

Additional information

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
Attractive relocation payment if you relocate to the local area.
Discounts for local and national retailers
Dedicated well-being services for all employees
Flexible working where possible
Patient Pathway Coordinator Band 5 (PDF, 328.4KB)
BCHC Local benefits (PDF, 99.6KB)

All open roles at Birmingham Community Healthcare