Band 2 Administrative Assistant - Anticoagulant Department in Birmingham

£25,272 to £25,272 a year

An exciting opportunity has arisen for two highly motivated and enthusiastic individuals to join the Anticoagulant department.

We are recruiting for:

One Band 2 Administrator/ Coordinator at the Queen Elizabeth Hospital (37.5 hours per week).

One Band 2 Administrator/ Coordinator at Good Hope Hospital (30 hours per week).

You will assist in the provision of an effective administrative service to support clinical departments and teams.

You will be responsible for scheduling appointments into appropriate clinical sessions under the supervision of the coordinator/ team leader, and to schedule patients' clinics using the criteria set by the Trust and the clinical specialty, identifying capacity shortfalls.

You will work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service, ensuring this is patient focused and patients receive a compassionate and professional service.

Cross-site cover might be required.

*Welcome staff and visitors in a friendly and professional manner on the main reception desk, dealing with enquiries as appropriate. Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate.

*Cashing up clinics

*Complete typing of clinical letters

*Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary

*Provide excellent telephone skills accurately recording telephone messages and other enquiries and refer as appropriate

*Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust

Trustwide

Mindelsohn Way

Birmingham

West Midlands

United Kingdom

United Kingdom

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

28 October 2026

Agenda for change

Band 2

Permanent

Full-time, Part-time, Flexible working

304-9018453

Trustwide

Mindelsohn Way

Birmingham

West Midlands