Operational Performance Improvement Analyst

• Own the day-to-day and strategic relationship with nominated 3PL providers.
• Establish a structured governance framework covering daily/weekly operational management, monthly performance reviews and quarterly business reviews.
• Define, monitor and challenge performance against contractual KPIs and SLAs.
• Ensure root-cause analysis and corrective action plans are implemented following service failures.
• Identify recurring failure modes and drive sustainable corrective actions rather than short-term operational fixes.
• Maintain clear supplier scorecards and performance improvement plans where required.
• Escalate significant service, cost or compliance issues appropriately.
• Ensure sufficient transport capacity is available to meet forecast and actual demand.
• Monitor collection, delivery and network performance.
• Challenge inefficient routing, utilisation, empty running, waiting time and failed deliveries.
• Work with internal stakeholders and service providers to optimise vehicle utilisation, load consolidation and transport planning.
• Manage peak periods, promotions, seasonal demand and exceptional capacity requirements.
• Ensure appropriate contingency arrangements exist for operational disruption.
• Use operational and financial data to identify performance improvement opportunities.
• Lead joint improvement initiatives with 3PL providers.
• Challenge established operating practices where more efficient alternatives exist.
• Develop business cases for changes in logistics networks, processes, systems or providers.
• Track benefits to ensure savings claimed by projects are actually realised.
• Develop a reliable and consistent 3PL performance reporting framework.
• Ensure decisions are based upon accurate operational and financial data.
• Analyse trends and identify emerging risks before they materially impact service.
• Work with internal and external teams to improve data quality and system integration.
• Develop dashboards providing clear visibility of cost, service, capacity and productivity.

Develop strong relationships across:

• Primary Ops, Commercial and Finance
• Supply Team
• Trading
• 3PL leadership and operational teams

37.5

Operational Performance Improvement Analyst

Asda House (Fieldbased)

Full time

Permanent

Key Account Sales

26 November 2026

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves