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Rental Customer Advisor in Edinburgh

On-site in Edinburgh·Full-time·Added 2 days ago (last checked 27 Oct)

Arnold Clark

360 open roles

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Our summary

Salary
£29,000 a year
Work mode
On-site, Edinburgh
Contract
Full-time
Closing date
Apply by Tuesday 24 November
Holiday
33 days holiday

Skills

Arnold Clark is hiring for this role in several places. This vacancy is in Edinburgh.

Requirements

What we're looking for

  • Strong administrative skills
  • Demonstrable ability to work effectively as part of a team
  • Good communication skills
  • The flexibility to work shifts on a rota basis seven days per week and also cover other branches
  • A full UK driving licence

Nice to have

  • Previous experience of working in the rental industry

The role

As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

What you'll do

  • Delivering a consistently excellent level of customer care, both face to face and on the telephone
  • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
  • Handling customer complaints and queries
  • Monitoring and controlling expenditure
  • Running daily reports and ensuring they're acted on
  • Helping to promote the branch and a positive customer experience
  • Occasionally covering at other branches when needed

How you'll work

Full time: 5 days over 7 (42.5 hours per week)

We offer

We're looking for an organised and enthusiastic Rental Customer Advisor for our Edinburgh Airport Car & Van Rental branch.

  • 33 days' annual leave pro rata
  • Flexible leave
  • Generous employee discounts
  • Private healthcare
  • Workplace pension
  • Extensive training
  • Enhanced maternity and paternity leave
  • ...and much more

About Arnold Clark

Industry
Automotive Retail

In their own words

About the company & team

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

All open roles at Arnold Clark

Location

Arnold Clark · EH28 8LS

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