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Rental Operations Agent

On-site in London·Full-time·Added 2 months ago (last checked 8 Oct)

Overview

Job details

  • £26,545 a year

    Gross, as stated in the ad.

  • Full-time

    Per the ad.

Requirements

  • Work on-site in London

    No relocation package mentioned.

Benefits

  • 33 days holiday inc. bank holidays

    Paid annual leave, per the ad.

Skills

Requirements

What we're looking for

  • Customer service experience

  • Excellent communication skills

  • Team-player

  • Friendly, positive, 'can-do' attitude

  • Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks - no two days will be the same!

  • A full valid driving licence with 12 months' experience

Pay & benefits

What you'll get

Salary: £26,545.00 yearly, plus uncapped commissions

The role

Job Title: Rental Operations Agent

What you'll do

  • Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.

  • Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.

  • Providing excellent face-to-face customer service.

  • Being a brand ambassador - positively promoting our products and services.

  • Working towards targets to increase productivity and sales.

How you'll work

Hours: Full time, permanent, rotational shift pattern Monday - Sunday

#driventobethebest

EdinburghMidlothianUnited Kingdom

About Avis Budget Group

Industry
Car Rental
Founded
1946
Employees
25,000–35,000
Headquarters
Parsippany, USA
Website
avis.es

In their own words

About the company & team

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person's needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you're looking for!

You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

Additional information

Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

  • 33 days holiday inclusive of bank holidays

  • A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more

  • Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing

  • Employee discounts on car rental across Avis Budget Group (including Zipcar).

  • Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world's leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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