Customer Service Agent

On-site in West Lothian·Full-time·Added 10 days ago (last checked 3 Oct)

Zigup

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Overview

Job details

£28,734 a year
Gross, as stated in the ad.
Permanent contract
Full-time.
Apply by Sunday 15 November
The date the employer’s listing closes.

Requirements

Work on-site in West Lothian
No relocation package mentioned.

Skills

Requirements

What we're looking for

You don't need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you'll need all of your customer service know-how, administration skill and most importantly your calm, 'can-do' attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

Pay & benefits

What you'll get

Salary: £28,734
Weekly Hours: 42.5 hours, Monday to friday 8-5:30 and saturdays on rotation.

A fantastic quarterly bonus scheme (up to £1436 pa OTE)
Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
free life assurance (2x your salary)
well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
exclusive colleague-only vehicle-leasing schemes
pension & save-as-you-earn share scheme
Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

The role

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

What you'll do

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

About Zigup

ZIGUP is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The company provides its customers with vehicles, services and solutions that fit their mobility needs across LCV fleets, accident management and repairs.

Industry: Vehicle services
Website: zigup.com

In their own words

About the company & team

With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

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