Customer Adviser

On-site in Branches in Southwest Scotland·Part-time·Added yesterday (last checked 29 Oct)

Cumberland Building Society

6 open roles

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Our summary

Salary: £27,995 a year
About £1,970 a month after tax.
Work mode: On-site, Branches in Southwest Scotland
Contract: Permanent, part-time hours
Closing date: Apply by Thursday 12 November
Holiday: 25 days holiday + bank holidays
Commute: Cycle to work scheme

Skills

Nice to have

Banking

Pay & benefits

What you'll get

Salary - £16,909.74 p.a (based on working 22.5 hours per week £27,995 p.a. FTE)
Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The role

We’re looking for a Customer Adviser to join us on a part-time basis, working 22.5 hours per week. The role will be working within our branches in Southwest Scotland, including Langholm, Gretna, Lockerbie, Annan and Dumfries.

Exceptional service at The Cumberland is something our customers can rely on. It’s really important that you love talking to customers as much as they love talking to us.

As a Customer Advisor, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers across multiple channels on a one-to-one basis, so it’s important that you’re an excellent communicator, a team player and adaptable, as you’ll also be required to work collaboratively with other business areas and be able to manage your own diary.

How you'll work

This is a permanent, part-time role and you’ll work Monday, Wednesday and Friday from 08:45 to 17:15.

About you

To succeed you will have:

A passion for people and delivering an outstanding customer experience
Exceptional communication
Organisational skills including diary management
The ability to build relationships with customers and within the community
Confidence in working towards key performance objectives
Enthusiasm and flexibility to meet our customer’s needs, in any setting

About Cumberland Building Society

Industry: Deposit bank - Developed Markets

In their own words

About the company & team

Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals.

Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.

We’re here to create a banking experience that’s kinder to people and planet.

Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

All open roles at Cumberland Building Society