Senior Manager-Digital Product Management

• Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience. 

• Strong working knowledge of technology delivery, programme/project management, SDLC and Agile ways of working.  

• Strong working knowledge of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance.  

• Knowledge of multi-team planning and delivery, including PI Planning or similar approaches, and relevant delivery management tools. 

Work Experience

• Significant experience leading complex technology programmes or delivery across multiple teams and platforms, from planning through execution to successful delivery.

• Experience working across Product, Engineering, Technology Delivery, Operations and Business teams to translate business and product priorities into executable technology plans and shared outcomes.

• Experience managing complex risks, dependencies, resource constraints and competing priorities, including identifying trade-offs and escalating decisions to senior leadership.

• Experience leading or coordinating multi-team planning, including PI Planning or similar approaches, and contributing to portfolio governance, demand management, capacity planning and prioritisation.

• Experience operating in a large, highly matrixed organisation where successful delivery depends on influencing across organisational boundaries and building strong stakeholder relationships.

• Demonstrated technology delivery leadership combined with practical product and/or portfolio management experience, including working with roadmaps, prioritisation and connecting product priorities with technology execution.

• Experience coordinating complex delivery across multiple markets, regions or business units with differing priorities, requirements or delivery constraints is desirable.

Non-considerations for sponsorship:  

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

• Surface trade-offs and sequencing choices across Product, Technology and Business teams, providing clear options and recommendations where priorities, capacity or dependencies cannot all be accommodated.
• Lead and track delivery of priority technology initiatives, aligning delivery plans, priorities and resource allocation with agreed business and customer outcomes.
• Lead and orchestrate Pre-PI Planning, Scrum-of-Scrums, and other cross-team planning and delivery forums, bringing together Product, Engineering, Technology Delivery, Operations, and Business teams.
• Manage impediments, risks, issues, dependencies and resourcing needs across teams and platforms, bringing the right stakeholders together to resolve them and escalating decisions or support required from senior leadership.
• Establish integrated delivery and release plans across teams and platforms so that priorities, dependencies, milestones, and commitments are clear and understood.
• Partner with Product and Business teams to translate product strategies, roadmaps, business priorities and customer needs into executable technology plans, aligning prioritisation, capacity and dependencies across the portfolio.
• Support and strengthen portfolio governance by providing an integrated view of priorities, roadmaps, delivery progress, dependencies, capacity constraints and key decisions requiring leadership alignment.
• Build and deliver clear executive-level communications covering delivery progress, roadmaps, dependencies, pressure points, trade-offs and key decisions requiring leadership alignment or support.
• Build strong stakeholder relationships across Product, Engineering, Technology Delivery, Operations and Business teams, using influence to resolve competing priorities and maintain alignment around shared outcomes.
• Define and continuously improve practical approaches to demand management, capacity planning, delivery governance and tracking, using appropriate measures to improve delivery effectiveness and outcomes.

Skills

• Delivery & Programme Management - Strong experience leading complex technology programmes and initiatives across multiple teams, from planning through to delivery.

• Agile Delivery - Strong working understanding of Agile ways of working and experience coordinating delivery across multiple teams, including PI Planning or similar planning approaches.

• Risk & Dependency Management - Able to identify risks and dependencies early, bring the right people together to resolve them, and recognise when an issue needs to be escalated.

• Product & Portfolio Management - Strong working understanding of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance, and how these connect to technology delivery.

• Stakeholder Management - Able to build strong relationships and influence across different teams and levels of the organisation, including where there is no direct reporting relationship.

• Communication - Able to make complex delivery information clear and concise, particularly when communicating progress, risks, trade-offs, and decisions to senior leaders.

• Planning & Prioritisation - Able to bring together business and product priorities, available capacity and delivery dependencies to create realistic plans, make trade-offs visible and support prioritisation decisions.

• Problem Solving & Continuous Improvement - Comfortable working through complex or unclear problems and finding practical ways to improve delivery and ways of working.

• Bachelor's degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience.

• Strong working knowledge of technology delivery, programme/project management, SDLC and Agile ways of working.

• Strong working knowledge of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance.

• Knowledge of multi-team planning and delivery, including PI Planning or similar approaches, and relevant delivery management tools.

Work Experience

• Significant experience leading complex technology programmes or delivery across multiple teams and platforms, from planning through execution to successful delivery.

• Experience working across Product, Engineering, Technology Delivery, Operations and Business teams to translate business and product priorities into executable technology plans and shared outcomes.

• Experience managing complex risks, dependencies, resource constraints and competing priorities, including identifying trade-offs and escalating decisions to senior leadership.

• Experience leading or coordinating multi-team planning, including PI Planning or similar approaches, and contributing to portfolio governance, demand management, capacity planning and prioritisation.

• Experience operating in a large, highly matrixed organisation where successful delivery depends on influencing across organisational boundaries and building strong stakeholder relationships.

• Demonstrated technology delivery leadership combined with practical product and/or portfolio management experience, including working with roadmaps, prioritisation and connecting product priorities with technology execution.

• Experience coordinating complex delivery across multiple markets, regions or business units with differing priorities, requirements or delivery constraints is desirable.

Non-considerations for sponsorship

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.