Digital Product Manager

• Proven track record building, launching and managing market-leading consumer focused digital products end-to-end, ideally in a complex, regulated and/or agile environment
• Strong customer empathy with the ability to convert user research and behavioural data into simple, intuitive digital journeys
• Confident stakeholder manager who can influence across disciplines and align teams around shared outcomes
• Highly organised, with strong judgement in prioritisation, backlog management and navigating trade-offs in delivery
• Clear, persuasive communicator-comfortable setting direction, defining success metrics and keeping teams focused on customer value

• Curiosity and practical interest in emerging technologies (e.g., AI) and how they can enhance customer experiences in real-world banking contexts

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join our team in the role of Digital Product Manager, you'll take a customer-first product vision from idea to reality-turning strategy into an actionable roadmap, guiding a cross-functional team through discovery and delivery, and continuously improving journeys through insight, data and experimentation. If you thrive in a regulated, fast-moving environment and love building simple, seamless digital experiences that make a real difference, this is your next step.

• Product Execution: Own the roadmap and delivery for specific customer journeys or features. You will ensure your product area aligns tightly with the broader product vision, business strategy, and brand standards.
• Discovery: Drive continuous discovery within your team to uncover customer friction points and de-risk delivery. You will work closely with design, engineering, and risk teams to validate solutions before building them.
• Delivery: Guide a cross-functional agile team to consistently deliver value. You will focus on the continuous improvement of the digital experience, measuring your success by the tangible impact on customer outcomes.
• Stakeholder Collaboration: Partner seamlessly with teams across the business-including product, design, engineering, and risk-to ensure a cohesive, outstanding customer experience at every touchpoint.
• Innovation: Identify practical, new ways of solving customer problems. You will explore emerging interaction models and utilise modern tooling to keep our digital platforms competitive and highly effective.