Regulatory Advisory Practices Manager

Minimum Qualifications

• Experience in regulatory compliance, risk management, controls, audit, legal, governance, regulatory change, or a related role within financial services or another regulated environment.

• Working knowledge of compliance, regulatory risk, control, governance, or risk management concepts.

• Ability to analyze requirements, identify practical implications, and explain complex topics in clear, business-friendly language.

• Strong written communication skills, including the ability to draft procedures, guidance, summaries, training materials, or reporting commentary.

• Ability to manage multiple priorities, work through ambiguity, and deliver high-quality work with attention to detail within deadlines. 

• Confidence working with cross-functional stakeholders and contributing in a matrixed environment.

Preferred Qualifications

• Bachelor’s degree in law, business, finance, risk management, public policy, economics, or a related discipline.

• Experience supporting compliance programs, regulatory change management, risk assessments, control frameworks, policy implementation, issue management, monitoring, testing, or training.

• Experience writing or improving operating procedures, playbooks, governance documents, training materials, or executive reporting.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

1. Compliance Risk Management Framework

Own the structure, documentation, and maintenance of the ICS Compliance Program, ensuring it clearly defines how compliance risk is identified, assessed, controlled, monitored, reported, and remediated. Keep framework content current and aligned with enterprise policy, regulatory expectations, and business activity.

2. Metrics, Reporting, and Risk Insights

Define minimum standards for compliance risk metrics and reporting. Produce program-level reporting that gives leadership a clear view of the health of the compliance program, including emerging themes, control gaps, and areas requiring management attention.

3. Policies, Procedures, and Playbooks

Translate enterprise compliance policies into clear first-line operating procedures, playbooks, and practical guidance. Develop and maintain playbooks for priority topics and review existing procedures to remove duplication, close gaps, and improve usability.

4. Training, Awareness, and Capability Building

Build and maintain a role-based regulatory awareness curriculum. Oversee the design of targeted learning materials, awareness guides, and knowledge resources. Use completion data, assessments, and feedback to improve training quality and effectiveness over time.

5. Community of Practice and Stakeholder Engagement

Establish and facilitate communities of practice that connect colleagues across jurisdictions, functions, and business teams. Promote consistent approaches to compliance risk management and act as the central coordination point for the program.

6. Continuous Improvement and Corrective Actions

Identify and drive improvements to the compliance program, including clearer procedures, stronger reporting, and more effective training. Support the tracking and delivery of corrective actions and contribute to root cause analysis and lessons learned.

7. Regulatory Change and Business Implementation

Support first-line teams in understanding the business impact of new or changed regulatory requirements. Help coordinate impact assessments and ensure central program documentation reflects relevant regulatory developments.

Minimum Qualifications

• Experience in regulatory compliance, risk management, controls, audit, legal, governance, regulatory change, or a related role within financial services or another regulated environment.

• Working knowledge of compliance, regulatory risk, control, governance, or risk management concepts.

• Ability to analyze requirements, identify practical implications, and explain complex topics in clear, business-friendly language.

• Strong written communication skills, including the ability to draft procedures, guidance, summaries, training materials, or reporting commentary.

• Ability to manage multiple priorities, work through ambiguity, and deliver high-quality work with attention to detail within deadlines.

• Confidence working with cross-functional stakeholders and contributing in a matrixed environment.

Preferred Qualifications

• Bachelor's degree in law, business, finance, risk management, public policy, economics, or a related discipline.

• Experience supporting compliance programs, regulatory change management, risk assessments, control frameworks, policy implementation, issue management, monitoring, testing, or training.

• Experience writing or improving operating procedures, playbooks, governance documents, training materials, or executive reporting.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.