Resident Involvement Business Partner

On-site in Eastleigh·Part-time·Added 2 days ago (last checked 6 Nov)

Abri

39 open roles

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Our summary

Work mode: On-site, Eastleigh
Contract: Fixed-term, part-time hours
Closing date: Apply by Thursday 12 November

Skills

Requirements

What we're looking for

Experience of resident involvement, customer engagement, community engagement or a similar role.
Strong relationship-building and stakeholder management skills.
Excellent communication and facilitation skills, with the ability to engage confidently with a wide range of audiences.
Experience of gathering, analysing and acting on customer feedback.
The ability to influence and work collaboratively across teams and departments.
Strong organisational skills, with the ability to manage multiple priorities and projects.
A creative approach to engagement and finding new ways to involve residents.
A genuine commitment to improving customer experience and outcomes.

The role

3-month Fixed term contract opportunity only.

Help shape services, strengthen communities and ensure residents' voices make a real difference.

At the heart of everything we do are our residents. We're committed to listening, learning and working together to create services and communities where people can thrive.

We're looking for a passionate and proactive Resident Involvement Business Partner to help drive meaningful resident engagement across our organisation. This is an exciting opportunity to champion resident voices, influence decision-making and help shape the services that matter most to our customers.

This part-time role offers flexibility and the chance to make a significant impact, working closely with residents and colleagues to ensure customer insight drives positive change across the organisation.

If you're someone who believes in the power of collaboration, values meaningful engagement and enjoys building strong relationships, we'd love to hear from you.

What you'll do

Build strong relationships with residents and support them to have a meaningful voice in shaping our services.
Develop and deliver resident involvement initiatives, activities and engagement programmes.
Work with teams across the organisation to embed resident feedback into service improvement and decision-making.
Support resident panels, forums, focus groups and consultation activities.
Analyse feedback and engagement outcomes, helping to identify trends and opportunities for improvement.
Ensure resident involvement activities are accessible, inclusive and representative of our diverse communities.
Promote best practice in customer engagement and involvement across the organisation.
Work collaboratively with colleagues to strengthen our resident-focused culture.
Measure and report on the impact of resident involvement activities and demonstrate how resident feedback is making a difference.

What You'll Be Doing

This position is for up to 22 hours per week, usually working on Mondays, Tuesdays and Wednesdays, with some flexibility. Occasional evening working will be required to support resident engagement activities.

What You'll Need

For more information, be sure to take a look at the job description below.

About Abri

Industry: Housing association

In their own words

About the company & team

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

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