Dispute Resolution Team Leader

Hybrid in Eastleigh·Full-time·Added yesterday (last checked 9 Nov)

Abri

38 open roles

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Our summary

Salary: Up to £38,229 a year
About £2,590 a month after tax.
Work mode: Hybrid, Eastleigh
Contract: Permanent, full-time hours
Closing date: Apply by Monday 23 November

Skills

The role

Do you want to lead a team that puts people first? We're looking for a Dispute Resolution Team Leader to guide and support our Case Managers, helping them deliver fair, consistent and customer-focused casework. You'll also make sure the Ombudsman service and our other external partners receive clear, high-quality responses and information from us.

Reporting directly to the Head of Dispute Resolution, you'll lead the team day to day. You'll take ownership of operational performance and quality assurance, and you'll help your colleagues learn, grow and do their best work.

This role is for someone who brings together strong operational management and genuine care for people. You'll build a high-performing team where everyone feels accountable and supported. You'll coach colleagues through complex, fast-moving casework, balance competing priorities, and make sure we consistently meet our service standards and organisational objectives.

You'll succeed here by leading with confidence and kindness: giving clear direction, making sound decisions and tackling issues openly and early.

As team leader, you'll be the team's key escalation point. We trust you to use your judgement and take ownership of issues wherever you can. You'll also work in partnership with the Head of Dispute Resolution on strategic priorities and service improvement, so your ideas will help shape how we do things.

How you'll work

You'll be based at our Eastleigh office at least three days a week, so you can connect and collaborate with your colleagues in person. For the other two days, you choose where you work best, whether that's at another of our offices, in a café or at home.

Hiring process

Interviews will be held on Wednesday 9 December and Thursday 10 December either via Microsoft Teams or in-person at one of our offices.

We’ll review applications and interview suitable people as they come in. If we receive enough applications, we’ll close the advert early, so please apply today so you don’t miss out.

About Abri

Industry: Housing association

In their own words

About the company & team

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

All open roles at Abri