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Third Party Team Leader

Hybrid in Huddersfield·Full-time·Added today (last checked 13 Nov)

Zigup

209 open roles

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Our summary

Salary: £30,035 - £35,137 a year
About £2,100 - £2,400 a month after tax.
Work mode: Hybrid, Huddersfield
Contract: Permanent, full-time hours
Closing date: Apply by Friday 4 December
Pension: 3% employer pension
Commute: Cycle to work scheme

Skills

Nice to have

Contact Centre

Pay & benefits

What you'll get

Salary- From £30,035 - £35,137 per annum based on experience.

Bonus - Generous bonus based on your individual and business performance.

Hybrid Working - You'll be provided with a company laptop on completion of your probationary

period and once you're competent in the role you'll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.

Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have

public holidays too and an extra day's leave to celebrate your birthday!

Pension - employer contributions of 3%.

Financial Benefits - Enjoy the security of free life assurance, a save-as-you earn scheme, an

employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.

Wellbeing Services - Access our colleague assistance programme with 24/7 GP service,

mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash

Plan, Dental Plan and Travel Insurance.

Community - Great working environment in our new offices with fantastic modern break out

areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering

support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.

Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes,

discounted repairs, and reduced rates on weekend car and van hires.

Stream - A free financial wellbeing app that gives you more control over your pay, helps you

save, provides financial advice and offers even more discounts on your shopping.

The role

From first report to resolution, our Claims Notification team keeps customers moving by coordinating recovery, repairs and replacement vehicles. We're looking for a confident, people-focused leader to inspire the team and deliver fast, professional outcomes.

What you'll do

You'll coach and develop Customer Service Representatives, balancing supportive leadership with a clear focus on service, performance, revenue and efficiency.

Lead with energy, visibility and approachability, championing FMG's values.
Set clear goals and help colleagues thrive through call reviews, feedback, one to ones and coaching.
Own claim progression and service delivery, continually improving quality, productivity and efficiency.
Use performance data to take focused action and keep the team on track.
Plan resources with the leadership team to maintain service during changing call volumes.
Resolve escalated queries quickly and confidently.
Drive process improvements, embed change and contribute to projects, recruitment and succession planning.
Share best practice, maintain strong product and policy knowledge, and protect sensitive information.

Join FMG as a Third Party Team Leader and enjoy some outstanding benefits...

Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include...

How you'll work

Location: Huddersfield with hybrid working

Hours: 37.5 hours per week

About You

You're a proven people manager (ideally from a motor insurance/ contact centre background) with strong communication and leading skills.
You have a strong work ethic and ability to thrive in a busy environment.
You have an engaging personality with excellent communication and proven people management skills.
You excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management.
You're highly customer and delivery focused, you thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued.
You possess a well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA's and targets

About Zigup

ZIGUP is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The company provides its customers with vehicles, services and solutions that fit their mobility needs across LCV fleets, accident management and repairs.

Industry: Vehicle services

In their own words

About the company & team

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a

King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, leaders and given the opportunity to build a career that keeps moving forward.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. Whatever your background, experience, identity or ability, we'd love to hear from you.

identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

All open roles at Zigup