Field Support Engineer

Hybrid in Banbury·Added 1 month ago (last checked 9 Oct)

Xperience

8 open roles

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Overview

Job details

Permanent contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Banbury for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

Benefits

3% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Requirements

Essential:  
• At least one year’s previous hands-on experience a ticket management system
  • At least two year's IT Support experience working within an internal or external facing helpdesk support team
  • Good communication skills and a “can do” attitude  
• Experience of working in a customer facing environment with the ability to communicate  clearly and concisely with customers
• Excellent team player
• Problem solving skills  
• Ability to be resilient to issues and influences outside of their control 
• Ability to take ownership and work on the detail in a real time environment  
• Full driving license that enables you to drive in the UK and access to own vehicle for  business purposes
  • Willingness to undergo an Enhanced DBS check with Barred List if successful, due to  the nature of our client sites  
• Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence) 

Technical Competencies: 
• Knowledge of Windows operating systems (Windows 10/11, Server 2022, Server 2025)
• Knowledge of computer hardware, software, security and networking 
• Active Directory (Configuration, troubleshooting, Group Policy)
  • Basic understanding of networking (DNS, DHCP, Switching, Routing, VPN) 
• Office 365 and Azure Technologies

Pay & benefits

Benefits Package (*subject to specific contract terms):

Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost*
Salary Sacrifice Pension Scheme,3% ER, 5% EE contributions
Death in Service Benefit x3-time base salary from commencement of employment*
Generous 30-Day Annual Holiday Entitlement (Jan-Dec)
8 Public Holidays
Additional Guaranteed Birthday Leave- 1 Day
Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
Enhanced Sick Pay on completion of probationary period
Bereavement Leave Policy
Enhanced Parental Leave Policy
Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
Long Service Awards commencing from 1 years’ service
Monthly/ Annual Recognition Awards
36.25 hours working week
Hybrid Working*
Salary Sacrifice Cycle to Work Scheme*
Salary Sacrifice EV Scheme
Employee Referral Bonus of £1500 per hire
Discounted IT Purchase Scheme
Company Funded Social Events
Easily accessible and free car parking*

The role

At Xperience we deliver business efficiencies through Digital Transformation. We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That's why we've got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it's why 95% of our clients say they would recommend us. But really, it's our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

The Role
As a Field Services Engineer, you will provide onsite IT technical support for Xperience's customers, primarily for our Oxfordshire based customer. Strong customer-facing and experience supporting end users face to face is essential. Ensuring the customers receive the highest level of support, working closely with the technical teams within Xperience to investigate, troubleshoot and support IT infrastructure, hardware and software across our customer locations. This role will be a multi-faceted role, with several key responsibilities to assist both the Projects and Support teams in delivering a high quality of service to our customers. The role will be predominantly field based and will include installation of new customer hardware when required, along with providing onsite IT Support visits to customers as required/scheduled.