GI Consultant

• GCSEs (or equivalent) including English and Maths.

How You'll Help Shape Brighter Futures with Wesleyan
Your Impact
Here's how you'll make a difference:

• Providing tailored advice to customers on Home, Motor and Travel Insurance policies.
• Managing inbound and outbound customer calls regarding renewals, policy changes, and new business opportunities.
• Delivering against individual and team income, retention, and service targets.
• Identifying opportunities to cross-sell related products and generate quality referrals.
• Supporting customers with policy amendments, premium recalculations, and payment updates.
• Ensuring customer documentation is accurate, compliant, and issued promptly.
• Taking ownership of customer queries and complaints, resolving issues efficiently and professionally.
• Delivering outstanding customer outcomes while working within FCA, IDD and company regulatory standards.

Grade: Senior Co-ordinator/Senior Administrator

Managers Name: Rizwan Hussain

Closing Date: 25/10/26

The salary advertised is a guide based on our current reward architecture, the salary offered would be within the salary range for the role. If you are submitting an application for a lateral move, i.e. a move to a role at the same grade, there is no automatic/guaranteed salary increase.

What You'll Bring
As a GI Consultant, you will play a key role in helping customers protect what matters most through our Home, Motor and Travel Insurance products.

• Understanding of delivering an advice-led customer service experience.
• Knowledge of financial services and regulated environments.
• Communication skills, both verbal and written.
• Excellent customer service and relationship-building skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Organised, self-motivated and target driven.
• Resilient, adaptable, and able to perform under pressure.