Cluster Property Manager

Drive high standards and strategic asset management across a portfolio of hotels as our Cluster Property Manager.

At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.

At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.

As Cluster Property Manager, you'll play a crucial role in bringing that magic to life.

Role Purpose

The Cluster Property Manager leads facilities management and property standards across a group of hotels, ensuring assets are safe, compliant and maintained to brand expectations. The role provides regional oversight of maintenance, grounds and statutory compliance activity, supporting Property Managers and site teams to deliver consistent standards. This role requires strong leadership skills, attention to detail, and a proactive approach to problem-solving, working closely with hotel leadership teams and The Hub, the role drives effective planning, cost control and long-term asset protection. A key focus is health and safety, statutory compliance and sustainability performance across the estate. The role supports guest satisfaction, operational resilience and long-term business performance through strong governance and proactive asset management.

Responsibilities

• Facilities management & standards: Lead facilities management across the cluster, ensuring properties are safe, compliant and maintained to brand standards. Deliver and monitor planned preventative maintenance programmes using agreed systems. Complete regular site visits, audits and action plans to drive consistency, presentation and guest experience.
• Grounds and external presentation: Support grounds teams to deliver brand and seasonal standards across all sites. Ensure structured landscaping plans, façade condition and external presentation support guest expectations and asset protection.
• Team Leadership: Recruit, lead and develop Property Managers, maintenance and grounds teams and contractors across the cluster. Build capability through training, coaching and support. Complete development plans, performance reviews and regular one-to-one meetings for Property Managers in line with company policies.
• Budget Management: Accountable for facilities maintenance, utilities, contract maintenance and capital budgets across the cluster. Forecast in-year and future budgets to support business strategy. Lead utility performance, driving green team activity, energy reduction and performance reporting.
• Supplier Management: Establish and maintain effective relationships with external suppliers and contractors, ensuring quality delivery and contractual compliance. Lead contractor performance reviews and support tender processes where changes are required. Drive innovation through industry best practice and effective use of property and centralised systems.
• Safety and Compliance: Ensure all hotels comply with local, brand and legal requirements, including health and safety, food safety and statutory compliance. Maintain safe and secure environments for guests and teams. Take accountability for audits, action planning and compliance follow-up across the cluster.
• Sustainability and Utility Initiatives: Implement sustainable practices across the estate to reduce environmental impact. Deliver utility efficiency targets through coaching, engagement and practical initiatives, supporting wider Net Zero ambitions.
• Reporting and Documentation: Maintain accurate records of maintenance activity, inspections and compliance across the cluster. Produce regular reports for Head of Property and senior leadership. Complete capital requests, supporting documentation and monthly audits of capital spend in line with governance requirements.

Behaviours, Skills & Experience

• Strong knowledge of facilities management, maintenance and compliance within a hotel or multi-site environment.
• Proficient in facilities management software and Microsoft Office Suite.
• Detailed understanding of health and safety, statutory compliance and planned maintenance regimes.
• Good knowledge of utility management, sustainability and energy efficiency practices.
• Experience managing multi-site maintenance budgets and capital investment programmes.
• Strong leadership skills with the ability to influence and support teams across multiple locations.
• Relevant technical, facilities or health and safety qualifications or equivalent experience.

Ready to discover your glow?

Be part of something more than a hotel - where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk

Please note: Unsolicited CV's from agencies will not be considered