Member Journey Host in Sheffield

On-site in Sheffield·Part-time·Added today (last checked 26 Oct)

Virgin Active

163 open roles

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Our summary

Work mode: On-site, Sheffield
Contract: Part-time
Holiday: 30 days holiday inc. bank holidays

Skills

Nice to have

Virgin Active is hiring for this role in several places. This vacancy is in Sheffield.

Pay & benefits

What you'll get

The opportunity to be part of a brand redefining the future of wellness
A premium environment with industry leading facilities
Development and progression opportunities aligned to your level
Access to a vibrant, engaged member community
The platform to build your career, reputation and impact
30 days (including bank holidays) annual leave, plus a Celebration Day - and we want you take them
Access to The Peoples Pension, with our contributions at 3%.
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.

Pay Range

£14,059.24-£14,059.24 GBP

The role

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members' physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Member Journey Host to join our Acquisitions team

What you'll do

In this role, you will play a part in being the warm, welcoming heartbeat of the club. You are the bridge between our members and the Virgin Active community spotting early signs of disengagement, reigniting motivation, and turning everyday interactions into meaningful moments that keep members coming back.

Create meaningful emotional connections that make members feel seen, valued, and inspired.
Participate in daily service huddles, sharing insights, member stories, and hospitality opportunities.
Proactively reconnect with non responders and at risk members through personalised outreach.
Monitor and act on DDI/Debtor lists, supporting re-engagement and retention.
Identify early signs of disengagement and create tailored re-engagement strategies.
Recognise and celebrate member milestones such as birthdays, first classes, and fitness achievements.
Act as a concierge, connecting members to PTs, group exercise, wellness services, and community events.
Deliver daily "Hum" moments while supporting "Sing" and "Shout" experiences that surprise and delight.
Capture and share member stories and hospitality wins to inspire best practice across the club.
Act as a member advocate, owning interactions end to end and ensuring personal follow up.
Support daily club readiness, ensuring presentation, atmosphere, and cleanliness meet Virgin Active standards.

How you'll work

Role Type: Part Time

Number of Hours: 20

Who We're Looking For

Exceptional interpersonal and communication skills.
High emotional intelligence with the ability to connect quickly and genuinely.
A natural hospitality mindset and passion for people.
Strong organisation skills with a proactive, solutions-focused approach.
Experience in hospitality, customer experience, or member facing environments (desirable)

Hiring process

3 steps2 interviewsa task to do

Application review
Introductory conversation
With Talent Acquisition Team
Introductory conversation with the Talent Acquisition Team.
Interview or practical assessment
An interview or practical assessment to see how you collaborate and solve problems; may be virtual, face-to-face in clubs, or a mix.
Presentation, project task or technical assessment
Not every role
Some Support Office roles may also include a presentation, project task or technical assessment.
Pre-employment checks

Interviews can be virtual, face-to-face in clubs, or a mix of both.
Timelines depend on role requirements and interviewer availability; a Talent Partner gives an estimate at the start.