Change, Training, and Adoption Support

Venesky-Brown's client, a Major UK Infrastructure Programme in London, are currently looking to recruit a DDO Change, Training & Adoption Support for an initial 6 month contract on a rate of up to £530/day (Inside IR35). This role will be remote based.

Responsibilities:

• Create and maintain high-quality materials for new DDO tooling, processes and ways of working, including presentation packs, facilitator and user guides, quick references, walkthroughs, process summaries, recorded demonstrations, FAQs and digital learning content.
• Turn technical, process and programme information into clear, practical guidance tailored to user needs, common tasks and role responsibilities.
• Help plan, schedule and coordinate training, demonstrations, drop-ins and adoption activities. Prepare materials, joining instructions and attendance information, ensuring delivery teams have the resources needed.
• Co-facilitate training, demonstrations and briefings for agreed audiences. Answer routine questions and refer complex queries to the relevant DDO lead, process owner or subject matter expert.
• Support agreed change and adoption plans through stakeholder and audience mapping, readiness activities, targeted communications, engagement, feedback and follow-up support.
• Build relationships with DDO leads, subject matter experts, process owners and users to gather information, validate content and secure timely training and adoption contributions.
• Apply agreed templates, branding, accessibility and quality standards. Check DDO materials for clarity, consistency, accuracy and usability before publication or delivery.
• Maintain an organised, accessible library of approved DDO training, guidance and communications, with version control, ownership, approvals and review dates to keep information current and trusted.
• Gather training, engagement and user-support feedback to identify recurring questions, confusion and opportunities to improve materials, training and support.
• Check agreed training, communications, guidance and support materials are available for affected audiences. Flag gaps, dependencies and unresolved content issues to the responsible lead.
• Help organise and facilitate workshops, user groups and engagement sessions. Prepare packs and record actions, feedback and agreed follow-up.
• Support DDO change and adoption by maintaining plans, trackers, action logs, content schedules and progress updates.

Essential Skills:

• Experience producing clear, professional and engaging training, guidance, communications or user-support materials.
• Strong written communication, editing, presentation and document-production skills.
• Ability to translate complex or technical information into clear, accessible and practical content.
• Good working knowledge of Microsoft 365, particularly PowerPoint, Word, Teams and SharePoint.
• Experience coordinating training, engagement, communications or change-support activity.
• Understanding of basic business change and adoption principles, including stakeholder engagement, user readiness, communication, training, feedback and reinforcement.
• Strong attention to detail and a commitment to producing consistently high-quality outputs.
• Good planning and organisational skills, with the ability to manage several activities and deadlines at the same time.
• Confidence working with subject matter experts to gather information, clarify requirements and validate content.
• Effective interpersonal skills and the ability to build positive working relationships across different teams and levels of an organisation.
• Ability to work within agreed governance, templates, approval routes and content standards.
• A collaborative and proactive approach, with the judgement to resolve routine issues and escalate matters when appropriate.

Desirable Skills:

• Experience supporting a digital transformation, business-change, system-implementation or process-improvement programme.
• Experience creating learning content for new systems, tools, processes or ways of working.
• Experience delivering or co-facilitating training sessions, demonstrations, workshops or user briefings.
• Experience maintaining SharePoint pages, knowledge libraries or other digital content repositories.
• Awareness of training-needs analysis, change-impact assessment, stakeholder mapping or adoption measurement.
• Experience gathering and analysing user feedback, training attendance or adoption information.
• Knowledge of digital delivery, project delivery, portfolio management or project controls environments.
• Experience working in a complex, regulated, engineering, construction or infrastructure organisation.
• Awareness of accessibility and inclusive communication principles.

If you would like to hear more about this opportunity please get in touch.