Digital Workspace Support Technician

We are looking to recruit two Digital Workspace Support Technician Apprentices in Newcastle and London.

As the successful candidates, you would join the business before being enrolled onto a Level 3 Apprenticeship course in Technology, spanning 18 months with the option of moving onto further training upon completion.

The role involves supporting internal colleagues through a wide range of digital channels, ensuring colleagues have the right access and support to deliver a successful service to our members. This new role will allow the successful candidate to begin their journey in technology, developing an understanding of how technology enables a business to operate, evolve and achieve its goals. They’ll gain valuable exposure to different areas of technology, build their knowledge and skills, and develop a strong foundation for a future career in the field.

• Incident & Ticket Management: Resolve day-to-day user requests via ticketing system for hardware, software, and network issues. 

• Onboarding & Offboarding: Set up accounts, configure laptops, and provision hardware/software for new and departing employees. 

• Microsoft 365 & Cloud Tools: Administer and troubleshoot M365 apps, SharePoint, Teams, and identity/access management. 

• Device Support: Troubleshoot Windows, Apple mobile devices, printers, and AV hardware. 

• User Enablement: Create self-service guides, and train staff on digital collaboration tools 

• Academic Progression: Structured learning requirements & training to develop skills.