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Band 5 - Attendance Support Advisor

On-site in Birmingham·Full-time·Added today (last checked 6 Nov)

University Hospitals Birmingham

70 open roles

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Our summary

Salary: £32,073 - £39,043 a year
About £2,220 - £2,640 a month after tax.
Contract: Full-time
Closing date: Apply by Sunday 15 November

The role

Job summary

As an Attendance Support Advisor, you will join a pilot service supporting colleagues to return to work as early as safely possible, sustain their return and prevent further sickness absence. Through early contact and compassionate, respectful, non-judgemental conversations, you will build trust and help colleagues feel heard, supported and connected to work.

Working with colleagues, managers and specialist teams across UHB, you will draw on their expertise and available tools to coordinate tailored return-to-work plans that address individual needs and barriers. Regular contact, follow-up and reviews will help agreed actions progress as needs change.

The pilot's primary key performance indicator (KPI) is a reduction in sickness absence. Your contribution will focus on early intervention and practical support to help colleagues return safely, remain well at work and avoid further absence.

We're investing in dedicated support because helping colleagues stay well and connected to work benefits individuals, teams and patients. Your role centres on early-intervention sickness case management, relationships and access to support--not medical advice or ownership of formal long-term absence procedures. Line managers remain responsible for managing attendance in their teams.

Main duties of the job

Working with managers and specialist teams, you will help put agreed reasonable adjustments into practice, including workplace changes and phased returns informed by specialist advice. You will track cases, referrals and actions, review return plans, seek help with barriers and keep accurate, confidential records.

You will record timely, accurate information on support, return-to-work progress and outcomes. Sharing recurring barriers, themes and learning with the Attendance Lead will help evaluate and improve the pilot and demonstrate its impact on safe, sustained returns and preventing further absence.

The work can be emotionally demanding you may support distressed, anxious or frustrated colleagues facing difficult health or workplace circumstances and uncertain recovery. It can also be deeply rewarding to help someone feel heard, access support or return through an agreed adjustment.

You will bring compassion, practical thinking, organisation and persistence, stay calm amid competing priorities, seek specialist help when needed and challenge your own assumptions and biases.

The Attendance Lead will support you through regular one-to-ones, professional supervision, case reviews and reflection. Across UHB, you will connect with the team, share learning, develop skills and ask for help. We'll support your wellbeing as you help shape a pilot that makes a difference for colleagues, services and patients.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job description

Job responsibilities

Please Note:: For more information about this exciting vacancy please see attached detailed Job Description

Person Specification

Qualifications

Essential

*Educated to degree level, or appropriate equivalent experience in HR, occupational health, wellbeing, case management or a people-facing support role

Experience

Essential

*Supporting individuals through a difficult personal or work situation, one to one, over a period of time (for example absence, rehabilitation, wellbeing, welfare, housing, employment support or casework)
*Managing a caseload with competing priorities and keeping accurate, confidential records
*Working alongside managers and influencing them without line authority
*Working knowledge of sickness absence management, reasonable adjustments and the Equality Act 2010
*Understanding of confidentiality and data protection in handling health information
*The role requires specialist working knowledge of sickness absence management, return-to-work planning, reasonable adjustments, relevant Agenda for Change provisions, equality requirements, confidentiality and data protection, together with knowledge of the roles of Occupational Health, Employee Relations, wellbeing and other support services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.