Medical Secretary Supervisor

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• *Working knowledge of medical terminology
• *Experience of working as a Medical Secretary
• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in Healthcare
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines
• *Experience of working in a busy environment
• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,392 to £31,157 a year

You will provide a high-quality and efficient medical secretarial and administrative service to Consultants and their clinical teams, supporting the smooth running of the specialty and coordination of patient care.

Two separate posts are available:

As a key non-clinical point of contact, you will communicate professionally and sensitively with patients, relatives, carers, clinical teams, GPs and other services, escalating clinical or complex queries appropriately.

Duties will include managing correspondence, typing, referrals, appointments, clinic activity, waiting lists, theatre lists, reports, trackers and follow-up actions. You will use Trust systems accurately; maintain confidentiality and ensure information is handled in line with Trust policies and data protection requirements.

You will work independently, prioritise a varied workload, use initiative and escalate issues affecting patient care or service delivery. You may also support the training and supervision of clerical staff.

Act as a key non-clinical point of contact for patients, relatives and carers, responding to queries about appointments, waiting lists, results, letters, referrals and pathway progress.

* Provide appropriate non-clinical advice and information within role boundaries, ensuring clinical questions, medication concerns, test result queries or urgent patient issues are escalated to the appropriate clinician or manager.

* Support patient pathway coordination by liaising with consultants, nurses, CNSs, operational teams, GPs, external providers and other departments to progress appointments, clinics, investigations and follow-up actions.

* Monitor and follow up patient-related information, including clinic outcomes, waiting list actions, reports, correspondence, referrals and tracking systems, to support timely care delivery.

* Manage sensitive or challenging patient contact professionally, including anxious, distressed, frustrated or aggressive callers, using empathy, tact and discretion.

* Identify and escalate concerns that may affect patient care, safety, access, capacity or delays in the pathway

*The role will also involve supporting local administrative processes, contributing to service improvement, and providing day-to-day guidance, support and training to Band 3 administrative/secretarial staff, new starters and less experienced colleagues where required.

*Diabetes and Endocrinology: 37.5 hours per week, full-time, supporting Outpatient Clinics and Ward 8.

*Colorectal, General Surgery & Cardiology: 28 hours per week, part-time, supporting Outpatient Clinics and Ward 23.

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

University Hospitals Birmingham NHS Foundation Trust

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

United Kingdom

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

United Kingdom

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

25 September 2026

Agenda for change

Band 4

Permanent

Full-time, Part-time, Flexible working

304-9018794