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Team Member in Crewe

On-site in Crewe·Added 16 days ago (last checked 13 Oct)

The Rank Group

150 open roles

Our summary

Salary
£12.71 an hour
Work mode
On-site, Crewe
Closing date
Apply by Sunday 8 November

Skills

Nice to have

The Rank Group is hiring for this role in several places. This vacancy is in Crewe.

Requirements

What we're looking for

Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Pay & benefits

What you'll get

Competitive Salary: £12.71 per hour + Amazing Perks!

Hours: Real contracts from 8-35 (no zero‑hour contracts)

Paid breaks

Rewards platform

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

The role

What you'll do

Bring the fun, deliver the service.

As a Team Member, you'll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You'll follow clear standards, support across different areas, and escalate issues when needed.

Your Impact:

Guest moments: greet, serve, and support customers so every visit feels special.

Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.

Game support: help customers understand how our games work and keep energy high around the venue.

Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.

One‑team mindset: communicate clearly with colleagues and jump in where needed-Front of house, floor, Food & Beverage, cleaning-so service flows smoothly.

You'll Bring

Customer‑first attitude with great people skills; friendly, upbeat, and helpful.

Pace & focus in a busy environment; organised with good attention to detail.

Team player energy - clear communication and willingness to learn on shift.

About The Rank Group

Industry
Gaming and entertainment
Founded
1937
Employees
10,000
Headquarters
Maidenhead, UK
Website
rank.com
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