Player Protection Analyst

As a Player Protection Analyst, you will apply a range of investigative techniques to identify customer risk and develop a comprehensive view of individual behaviour and background to support venues in making informed enhanced due diligence decisions.

You will analyse customer activity, identify risk indicators, escalate cases requiring further review, and produce clear, evidence‑based assessments and recommendations.

You will ensure all customer reviews comply with the Proceeds of Crime Act and align with responsible gaming principles and UK Gambling Commission requirements, working collaboratively with venues and internal teams to close information gaps and improve case outcomes.

Support the Player Protection Team Leader on safer gambling, affordability and AML matters.

Analyse individual customer activity, risk and background using data and investigative techniques to inform protection processes.

Identify customers showing signs of problem gambling or potential illicit funding and escalate higher‑risk cases.

Investigate sources of funding for at‑risk customers across digital and retail channels.

Recommend account management actions for at‑risk customers and consult with the Team Leader on decisions.

Work with colleagues, digital/retail stakeholders and the High‑Value Customer team to ensure consistent, cross‑channel case handling.

This is a fully remote position, working five days out of seven, with every weekend forming part of your normal working pattern. For the first 12 weeks, you'll complete your training at our Sheffield office, Monday to Friday. Your usual working hours will be 08:00-16:00 or 09:00-17:00.

Qualifications

Exceptional customer service with the ability to deliver consistent, professional support.

Risk awareness: able to identify, assess and report potential issues promptly.

Thrives in change: comfortable working in fast‑paced, evolving environments.

Strong analytical and investigative skills with an aptitude for problem solving.

High attention to detail and commitment to accuracy in all tasks.

Self‑starter who is motivated to meet targets and drive results.

Collaborative team player who learns quickly and adapts to new ideas and processes.

Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)