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Casino Manager in Southend-On-Sea

On-site in Southend-On-Sea·Added 4 days ago (last checked 26 Oct)

The Rank Group

151 open roles

Our summary

Work mode
On-site, Southend-On-Sea

Skills

The Rank Group is hiring for this role in several places. This vacancy is in Southend-On-Sea.

Requirements

What we're looking for

You'll already have casino management experience and know what it takes to run a successful gaming operation.

Strong knowledge of UK casino gaming and gaming legislation.

Proven experience of driving commercial performance, sales and yield.

Excellent knowledge across live gaming, electronic gaming and customer hosting.

A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.

A genuinely customer-first mindset, with the ability to inspire your team to deliver fantastic experiences.

Confident leadership skills and the ability to get the best from a diverse team.

Strong coaching and people-development skills.

The role

As Casino Manager, you'll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.

What you'll do

Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.

Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.

Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.

Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.

Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.

Ensure the gaming floor, equipment and team are presented to the highest standards.

Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.

Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.

About The Rank Group

Industry
Gaming and entertainment
Founded
1937
Employees
10,000
Headquarters
Maidenhead, UK
Website
rank.com
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