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Sample & Sales Advisor
On-site in Norwich·Part-time·Added 22 days ago (last checked 11 Nov)
8 open roles
Our summary
- Salary
- £13.45 an hour
- Work mode
- On-site, Norwich
- Contract
- Part-time
- Holiday
- 25 days holiday + bank holidays
Skills
Nice to have
Requirements
What we're looking for
- Excellent organisation and a real eye for detail
- A careful, tidy way of working, and pride in getting things right first time
- Confidence with everyday computer tools such as Outlook, Word and Excel, and with entering data accurately
- A friendly manner with customers, in person and by email or phone
- An interest in furnishings, fabrics and natural materials
- The ability to manage your own workload and keep things moving
- Comfort lifting and moving furniture (we'll train you in manual handling)
The role
Sample & Sales Advisor, Norwich Showroom (6-Month Fixed Term)
20 hours per week · £13.45 per hour
What you'll do
Choosing the right fabric or finish is often the moment a customer falls in love with a piece. Our samples help them make that choice at home, in their own light. We're looking for a careful, organised advisor to look after them at our Norwich Showroom for six months.
The role
Your main focus will be our fabric and wood samples. You'll process customer requests, then pick, pack and send each sample out promptly and with care. You'll keep our sample stock tidy, accurate and well stocked, so every customer gets the right sample, quickly.
When you're not on samples, you'll join the team on the Showroom floor. You'll welcome customers and help them find pieces they'll love.
What you'll be doing
Samples (the main part of your week)
- Processing fabric and wood sample requests from customers and colleagues, accurately and on time
- Picking, packing and posting samples so they arrive looking their best
- Helping Showroom visitors choose samples to take home
- Keeping clear records of what's gone out, and updating our systems as you go
- Looking after the sample stock: checking condition, tracking levels and flagging when anything needs reordering
- Keeping the sample area organised, so anyone can find what they need
- Answering customer questions about their samples, and passing on interest to the sales team
Showroom support
- Giving customers a warm, personal welcome and helping them choose well
- Taking payments and arranging deliveries
- Helping keep the Showroom looking its best, and lending a hand with display changes and moving furniture when needed
What you'll bring
- Experience in picking, packing, dispatch or stock control
- Retail or customer service experience
The details
- Contract: 6-month fixed term, starting as soon as possible
- Hours: 20 per week, worked across four days:
- Thursday and Friday: 9am to 2pm
- Saturday: 10am to 2pm
- Sunday: 10am to 4pm
- Pay: £13.45 per hour
- Benefits: 25% staff discount,increasing to 50% upon successful completion of probation, 25 days' holiday (pro rata) + bank holidays, extra day off on your birthday
Our values
We work by four values: Lead with Care, Inspire Possibility, Focus on Impact and Endure with Purpose. We welcome applicants from every background and want everyone here to feel they belong. If you need any adjustments during the application process, just let us know.
If this sounds like you, we'd love to hear from you.
About The Cotswold Company
- Industry
- Furniture
In their own words
About the company & team
A little about us
At The Cotswold Company, we make furniture to be lived with and loved for years. Each piece is backed by our 15-year guarantee. We're a B Corp, and we care about how we work as much as what we make.
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