Housing Policy and Projects Manager

Tendring District Council is seeking an ambitious and forward-thinking Housing Policy and Projects Manager to play a leading role in shaping the future of our Housing Service. This is a fantastic opportunity for an experienced housing professional to influence strategic direction, lead innovation and ensure our services meet the highest standards of performance, governance and customer focus.

Reporting to the Head of Housing, you will lead on housing policy development, service improvement projects, housing enabling functions, Consumer Standards compliance, performance management and complaint analysis across the Housing Service.

You will work closely with tenants, colleagues, partners, contractors, elected members and other stakeholders to deliver innovative housing solutions and continuously improve services for our tenants and residents.

• Lead the development, implementation and review of housing policies, procedures and strategic plans.
• Drive a culture of continuous improvement across housing services.
• Manage and deliver housing projects from conception through to successful implementation.
• Oversee service performance monitoring, data analysis and reporting.
• Ensure compliance with regulatory requirements, including the Regulator of Social Housing Consumer Standards.
• Analyse complaints, customer feedback and service outcomes to identify improvements and organisational learning.
• Develop strong partnerships with external agencies, stakeholders, contractors and community groups.
• Prepare reports, strategies, business cases and briefings for senior management, councillors and governance bodies.
• Contribute to budget planning, resource management and financial monitoring.
• Lead, motivate and develop staff to achieve high levels of performance and customer satisfaction.

For further details, please see the attached Job Description and Person Specification.

Interview date: W/C 30 November 2026