Housing Advisor Rents

Full Time. Permanent. £27274-£28153. We are looking for a self-motivated, dedicated and reliable team player to work in a busy team. The Rents Advisor post is a challenging role where the successful candidate will work with Rents Officers to advise and support tenants in respect of managing their rent accounts. We are looking for someone who will show empathy to the individual circumstances of customers and balance this with the need to help keep rent arrears to a minimum and recover rent arrears. You will need excellent IT and administrative skills, be able to work confidently within procedures and guidelines, keep accurate and professionally written records and be flexible in your approach to work. Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors. Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding

• Provide accurate advice to tenants on rent balances, payment options and arrears procedures.
• Process rent payments, adjustments and reconciliations in the council's housing management system.
• Investigate and resolve rent-related queries, escalating complex cases when necessary.
• Develop and maintain positive relationships with tenants, promoting timely rent payment.
• Collaborate with internal teams such as Lettings, Repairs and Finance to ensure coordinated service delivery.
• Maintain up‑to‑date records of tenant interactions and actions taken.
• Identify patterns of rent arrears and contribute to preventative strategies.
• Deliver clear information on tenancy agreements, rent increases and council policies.
• Participate in regular training and professional development sessions.
• Assist with the preparation of reports and statistical data on rent performance.

• A minimum of 2 years experience in a customer‑facing housing or rent administration role.
• Strong verbal and written communication skills.
• Ability to interpret and apply housing legislation and council policies.
• Proficiency with housing management software and Microsoft Office suite.
• Excellent numeracy and attention to detail.
• Demonstrated problem‑solving and conflict‑resolution abilities.
• Commitment to delivering high‑quality public service.
• Full Welsh or English language proficiency (both preferred).
• Relevant qualifications such as a Level 3 Diploma in Housing or equivalent.
• Eligibility to work in the United Kingdom.