Assistant Team Manager

Job Introduction

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for this role is £28,219.50 per annum for working 18 hours per week (pro-rata to £56,439 full time equivalent).

We have a great opportunity to join our Connect to Community (C2C) East 2 team as an Assistant Team Manager. We support hybrid working with the right balance, coming together in person for 40% of the working week and support working from home the rest of the time.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping

About Connect to Community (C2C)

Connect to Community (C2C) is the front door for adults requiring further support following initial triage by the Information and Advice Service. It is a strengths‑based, multidisciplinary service designed to deliver timely, proportionate and resident‑focused responses.

C2C brings together professionals from different disciplines to:

• Hold daily multi‑disciplinary discussions to review new contacts
• Reduce unnecessary handovers and delays
• Deliver early social work intervention, advice and decision‑making

The work within C2C is varied and includes:

• Strengths‑based conversations and short‑term social work interventions
• Safeguarding triage, including application of the Section 42 three‑part test
• Mental Capacity Act work
• Urgent support planning and risk management
• Close working with reablement, technology‑enabled care, housing and community services

Cases remain within C2C until situations are stabilised or can be transferred directly to an allocated practitioner, supporting continuity and improved outcomes for residents.

About the Role

This Assistant Team Manager post is based within Connect to Community (C2C) and combines practice leadership, professional supervision and operational oversight with an ongoing expectation of social work practice and professional decision‑making.

As an Assistant Team Manager, you will provide professional social work leadership within the C2C multidisciplinary team, supporting and modelling high‑quality social work practice, including work with complex and high‑risk cases. You will support staff with complex decision‑making, risk management and safeguarding, leading and contributing to safeguarding decision‑making at the front door.

Your role will involve undertaking and supporting social work assessments and interventions, including complex and urgent work, while promoting strengths‑based, proportionate and legally sound practice. You will offer reflective supervision, professional guidance and line management to practitioners, supporting practice quality and ongoing development, and you will work collaboratively with partners across health, housing, reablement and the voluntary sector to achieve effective outcomes. You will also deputise for the Team Manager as required.

This role is not purely managerial - maintaining a strong social work lens and grounding leadership decisions in practice is a core requirement of the post.

This is an excellent development opportunity that offers the chance to gain Assistant Team Manager experience within an innovative service, while developing confidence in practice leadership and supervision. The role provides the opportunity to work at the front door of Adult Social Care, influencing outcomes at an early stage, and to be part of a collaborative, learning‑focused C2C multidisciplinary team.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Hold a recognised professional qualification in Social Work and be registered with the appropriate regulatory body
• Have substantial post‑qualification experience in adult social care or a community setting
• Demonstrate excellent knowledge of statutory duties under the Care Act 2014 and Mental Capacity Act 2005
• Be confident in safeguarding practice, MCA application and complex decision‑making
• Have significant experience supervising, supporting mentoring staff with the ability to guide and develop others
• Be keen to develop leadership skills while maintaining a strong focus on high-quality practice
• Respond proactively and flexibly to changing needs, effectively prioritising competing demands and managing pressure confidently

Surrey has both urban and rural areas and social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Please describe your experience as a qualified Social Worker in adult social care or a community setting. How have you applied your knowledge of the Care Act 2014 and Mental Capacity Act 2005 to achieve positive outcomes for individuals you have supported?
2. Tell us about a complex safeguarding case or situation involving mental capacity that you have managed. What was your role, how did you approach decision-making, and what was the outcome?
3. Please provide an example of how you have supervised, coached or mentored colleagues. How did you support their development, and what impact did your guidance have on their performance, confidence or practice?
4. Describe a time when you were required to manage competing demands, changing priorities or significant pressure within your service. How did you organise your workload, support others where necessary, and ensure high-quality practice was maintained?

Before submitting your application, we recommend you read the job description.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal conversation about this role, please contact Lyn Taylor via email.

The job advert closes at 23:59 on 25/11/2026 with interviews to follow on 02/12/2026.

Please note that the successful applicant must be available to commence employment on or before 31st January 2027.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Attached documents:

• BM-2022-078 - PS11SC - Assistant Team Manager.pdf - Assistant Team Manager - Job Description

Salary

£28,219.50 per annum (pro rata to £56,439 FTE)

Working conditions

Contract: Permanent N/A