MAP Officer

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. 

We are excited to be hiring a new Multi-Agency Partnership Officer to join our fantastic Multi-Agency Partnership team. Currently, the team are based in Woking at Victoria Gate however following LGR, the role will be based in East Surrey – Office location to be confirmed. 

As a MAP Officer you will be located within the Multi Agency Partnership team who sit within Children’s Single Point of Access (CSPA). The MAP team are responsible for triaging referrals received from professionals, parents and members of the public where there may be safeguarding concerns for a child/children. The MAP team make appropriate threshold decision making to ensure the right outcomes for a family. 

In this role, a MAP Officer will respond to and manage telephone calls from parents, carers and professionals and directing and signposting them to relevant individual or team, complete information requests received from multi-agency professionals and families, action and respond to emails received into the MAP and Early Help Hub (EHH) inbox, create and maintain contacts for children on EHM/LCS, complete Early Help Hub contacts and provide administrative and system support.

We are looking for someone with strong communication and IT skills, as well as a commitment to delivering high-quality customer service and advice. This is a critical front-facing role where you will support the effective delivery of the right services at the right time for our children and their families. You will be operating in sometimes challenging and emotionally charged situations, therefore you must have the ability to communicate clearly, remain calm under pressure and deal with each request confidentially and in line with agreed timeframes.

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Contract: Permanent N/A

Working hours: 36 hours per week

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: 

• An ability to communicate clearly in a respectful way with a broad range of individuals
• A good level of IT literacy
• An ability to understand and explain detailed processes and concepts
• An ability to manage and prioritise your workload
• Some understanding of working with children and young people and the issues they face

To apply, we request that you submit a CV and you will be asked the following questions: 

1. Please describe your relevant qualifications (e.g., Level 3 in Education, Social Care, or a related field) and/or your experience of directly supporting children and families. Include examples of how you have responded to safeguarding concerns in your previous roles.
2. What is your understanding of the role and purpose of the Children’s Single Point of Access (CSPA), and how does this relate to the principles of Early Help?

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes 24th November 2026 with interviews planned to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Please note that the successful applicant must be available to commence employment on or before 31st January 2027.

We look forward to receiving your application, please click on the apply online button below to submit. 

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact CSPA Service Manager Fardowsa Ga’al by e-mail on fardowsa.gaal@surreycc.gov.uk

• Multi-Agency Partnership (MAP) Officer - Job Description.pdf - Multi-Agency Partnership (MAP) Officer - Job Description