Head of Pension Risk Transfer (PRT) Client Proposition

Type: Permanent
Location: This role will be based in our London office with some flexibility to work between the office and home. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can
Salary and Benefits: £100,000+ (subject to experience), plus competitive bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

• Ensure that our customers are at the heart of everything we do, from the initial prospecting stage through to buyout
• Owns and manages both the pre and post-sale in respect of the member & client servicing, including pitching the proposition and continuing the post-sale client activity including managing relationships with EBC buyout teams;
• Owns and accountable for the strategy for the customer proposition, including translating client needs into servicing solutions - working intimately with Client Services to ensure alignment and do-ability;
• Determines what a market-leading client experience looks like through market and deal feedback, as well as competitor insights;
• Serves as the market-facing representative for the customer proposition through pitches, conferences and thought leadership, building trusted relationships with trustees, Employee Benefit Consultants and other market stakeholders
• Work effectively with key internal stakeholders to ensure unity across the lifecycle of deal parameters and our propositional offerings

We're looking for a commercially driven Pension Risk Transfer leader with a proven track record of building client servicing relationships for complex PRT transactions. You'll bring deep market expertise, strong analytical capability and a thorough understanding of customer proposition.

Acting as a trusted partner and primary point of contact for clients in relation to client servicing and customer proposition, you'll have a proven ability to build and strengthen relationships with trustees, consultants and senior stakeholders, while confidently resolving complex issues and influencing strategic decisions.

You'll combine strong commercial judgement with experience, contributing to customer proposition strategy and long-term growth objectives. Comfortable operating in a fast-paced environment with multiple competing priorities, you'll have a track record of delivering complex projects to demanding deadlines, maintaining exceptional standards of quality, accuracy and professionalism while working across diverse stakeholder groups.

Personal Attributes

This role would suit someone who is;

• Commercially astute, balancing customer outcomes with sustainable business growth.
• Strategic thinker, identifying opportunities and shaping long-term business success.
• Influential communicator, building credibility and driving action across diverse stakeholder groups.
• Results-focused, delivering high-quality outcomes in complex and fast-paced environments.
• Collaborative leader, developing high-performing teams and working effectively across organisational boundaries.
• Adaptable and forward-looking, championing innovation, change and continuous improvement.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We're reviewing applications as they come in, so apply early to avoid missing out.

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