Senior Recovery Officer

Salary: Grade 12, £29,542 - £33,119 per annum

As a Senior Recovery Officer, you'll support the day-to-day delivery of the Recovery Team, overseeing recovery activity across Council Tax, Business Rates, Housing Benefit Overpayments and Sundry Debts. You'll manage complex cases, support and develop Recovery Officers, drive service performance and improvements, and work closely with the Recovery Manager to build a high-performing, customer-focused team.

• Lead and support the recovery of unpaid debts across a range of council services.
• Manage complex and sensitive recovery cases, ensuring appropriate action is taken while supporting vulnerable customers.
• Supervise, coach and mentor Recovery Officers, promoting a high-performing and collaborative team culture.
• Act as a senior point of contact for escalated customer enquiries, complaints and disputes.
• Work with internal teams, enforcement agents and partner organisations to achieve positive outcomes for customers and the council.
• Monitor performance, identify opportunities for improvement and support the ongoing development of the service.

Hours: Full time, 37 hours per week

Contract: Permanent

Closing date: 5 November 2026

Are you an experienced recovery professional ready to take the next step in your career?

This is an exciting opportunity to join a newly formed Recovery Team at Somerset Council, where you'll help shape how we deliver effective, customer-focused recovery services across the county.

As part of a developing team, you'll have the opportunity to influence working practices, contribute ideas and help shape the future direction of the service.

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 28 days' annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council:
https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

• We offer flexible and hybrid working arrangements to support a healthy work-life balance.
• This role is subject to a basic DBS check.
• Unfortunately, we are unable to offer sponsorship for this role.

Interviews are set to take place in the week commencing 16 November 2026.

For an informal chat about the role, you can contact Kim Slader, Recovery Manager, via email: kim.slader@somerset.gov.uk

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here: TR0277 Recovery, Revenues and Welfare Senior Officer - Recovery.pdf

Ref: 1444/SGQ