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F&B Manager

On-site in Frome·Added 11 days ago (last checked 6 Oct)

Soho House & Co

180 open roles

Requirements

What we're looking for

  • Minimum of 2+ years' experience in similar capacity
  • Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
  • Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
  • Must be able to demonstrate competency as outlined in the training schedule and Club School
  • Must be able to work flexible shifts and schedules, including weekends and holidays as needed
  • Ability to take direction, work in a team environment and autonomously

Pay & benefits

What you'll get

  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Every House Membership
  • 50% off Food & Drink, 7 days a week
  • Staff Room Rate; Any Bedroom, Any House, $100 a night
  • Private Health and Dental Care
  • Life Assurance
  • Day off on your birthday
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

The role

At Soho House, the F&B Managerwill hold a central leadership role, overseeing all aspects of the daily operation to ensure a consistently exceptional experience for members, guests, and staff. With a strong focus on service delivery, team management, operational excellence, and upholding the Club's brand values, the Club Manager acts as the on-site lead across departments-hospitality, facilities, member services, and events.

As a visible and approachable leader, you will inspire your team to uphold the Club's culture of discretion, sophistication, and attentiveness, while maintaining a profitable, safe, and well-organised environment.

What you'll do

  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
  • Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like "Cook House," "House Tonic," and "Club School."
  • Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
  • Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
  • Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
  • Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
  • Ensuring that members and guests have a great experience and resolving any issues before they depart
  • Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
  • To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
  • Ensure the menus are updated monthly and are correct at time of printing, adhere to GM's deadlines for menu printing
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently

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About Soho House & Co

Founded
1995
Employees
5,000–10,000
Headquarters
London, UK
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