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Senior Clerical Officer

On-site in Sheffield·Added today (last checked 9 Nov)

Sheffield Teaching Hospitals NHS Foundation Trust

37 open roles

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Our summary

Salary: £25,760 - £27,476 a year
About £1,840 - £1,940 a month after tax.
Work mode: On-site, Sheffield
Closing date: Apply by Sunday 22 November

Skills

The role

Job summary

To provide efficient and effective administrative and clerical support to the Musculoskeletal (MSK) service, ensuring the smooth running of the service and providing day-to-day supervision and line management of Band 2 Clerical Officers.

Main duties of the job

The post holder will ensure that referrals are registered and appointments booked in line with Trust waiting time standards and the Trust Patient Access Policy.

The post holder will support the management of outpatient clinics, coordinating clinic changes including cancellations, reductions, rescheduling and reorganisation of appointments, often at short notice. Working within established procedures, they will maximise clinic capacity, maintain accurate patient records on the Patient Administration System (Connect), and support the achievement of waiting time targets.The role requires the ability to prioritise workload, manage multiple tasks, and adapt to changing service demands while maintaining accuracy and confidentiality.

The post holder will provide day-to-day supervision and line management of Band 2 Clerical Officers, ensuring workloads are effectively coordinated and service standards maintained. Responsibilities include processing of annual leave, staff appraisals, attendance and wellbeing management, recruitment and selection, and support for staff development in accordance with Trust policies and procedures.

The post holder will communicate professionally and compassionately with patients, carers and healthcare professionals, including those who may be anxious, distressed or have complex needs, and will use initiative appropriate to the role while seeking guidance when required.

About us

This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being part of an organisational change within the Musculoskeletal (MSK) Department. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and the management of organisational change.

Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications

Essential

GCSE English Language and Mathematics Grade C/4 or above, or equivalent qualifications/experience
Evidence of IT competency through training, qualifications or relevant experience
Supervisory or management qualification (e.g., ILM Level 3) or equivalent knowledge and experience gained through practice.

Desirable

ECDL or equivalent IT qualification

Experience

Essential

Significant administrative and clerical experience within an NHS or healthcare environment.
Experience of working in a busy office environment with an understanding of administrative and clerical procedures
Experience working with patients, members of the public and healthcare professionals.
Experience using Connect or equivalent EPR Systems.
Experience of appointment booking clinic administration and outpatient services
Experience of maintaining accurate patient records and data quality.
Experience of prioritising competing workloads.
Experience supervising staff and coordinating workloads across a team.
Experience in delivering staff induction, training and support.
Experience of service improvement.

Desirable

Experience of referral, waiting list or RTT pathway management.
Experience undertaking appraisals, well-being discussions or attendance management.
Experience of recruitment or selection activities.
Experience within MSK services.

Skills and Knowledge

Essential

Excellent verbal and written communication skills.
Excellent IT skills including Microsoft Office and patient administration systems.
Strong organisational and prioritisation skills.
Ability to coordinate the work of others.
Ability to work accurately with attention to detail.
A positive, polite and professional attitude to meet service needs with good demonstrable customer service skills.
Ability to work both independently and as part of a team.
Ability to use initiative, judgement and problem-solving skills.
Ability to communicate effectively with patients who may be distressed or anxious.
Ability to maintain confidentiality and professionalism.

Desirable

Ability to contribute to SOP, policy and service development.

Personal Qualities

Essential

Willingness to undertake training required for the role.
Patient focused with a positive and professional approach.
Demonstrates honesty, integrity, fairness and accountability.
Willingness to work flexibly to meet service requirements.
Willingness to travel to other hospital sites when required.
Commitment to self-development and continuous learning.

Values and Behaviours (PROUD)

Essential

Patients first - please give examples of expected behaviours.
Respectful - please give examples of expected behaviours.
Ownership - please give examples of expected behaviours.
Unity - please give examples of expected behaviours.
Delivery - please give examples of expected behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).