Occupational Health Service Delivery Co-ordinator

Job Title Occupational Health Service Delivery Co-ordinator

Salary Range Grad 4

Purpose of the Role

The Occupational Health Service Delivery Co-ordinator is responsible for the day-to-day operational coordination and administration of the Occupational Health service, ensuring the efficient delivery of clinical services including health surveillance, case management scheduling, medical assessments, and wellbeing initiatives.

The role acts as the central operational hub of the OH service, coordinating appointments, resources, data management, and service reporting to ensure the service operates efficiently, compliantly, and in line with organisational and regulatory requirements.

This position enables clinical staff to focus on clinical delivery while ensuring service flow, governance, and operational performance are maintained.

Key Responsibilities

1Service Coordination

Coordinate the daily operational delivery of the Occupational Health service.

Manage scheduling and logistics for:

Health surveillance clinics

Case management appointments

Pre-employment assessments

Drug & alcohol testing

Vaccination programmes

Support clinics are planned effectively across all OH hubs and locations.

Monitor clinic capacity and utilisation to maximise service efficiency.

2Health Surveillance Delivery

Coordinate health surveillance programmes including:

Audiometry

Lung function

Skin surveillance

Vision screening

Monitor surveillance completion rates and follow up non-attendees.

Support escalation of employees requiring clinical review to Occupational Health Advisors or Physicians.

3Operational Data & Reporting

Maintain accurate OH service data within the Occupational Health system.

Support the production of monthly dashboards and service performance reports including:

Health surveillance compliance

Case management activity

DNA (Did Not Attend) rates

Clinical escalation numbers

Identify operational trends and highlight service delivery risks.

4Resource & Clinic Planning

Coordinate clinic locations, room bookings, and equipment availability.

Ensure clinical equipment and consumables are available and maintained.

Support rota coordination across the OH team.

5Governance & Compliance

Ensure operational processes align with:

HSE health surveillance requirements

GDPR and medical confidentiality

Clinical governance procedures

Maintain accurate service documentation and audit records.

6Stakeholder Engagement

Act as the first point of contact for Occupational Health service queries.

Liaise with HR, managers, and operational teams regarding appointments and processes.

Provide guidance on referral processes and service access.

7Key Deliverables

The Service Delivery Co-ordinator will support the Head of Occupational Health by ensuring:

Efficient scheduling and operational support of OH clinics

Health surveillance compliance targets are achieved

Accurate operational reporting and data integrity

Effective coordination of OH hubs and clinical resources

Person Specification

Essential

Operational coordination

Service delivery management

Data accuracy and reporting

Stakeholder engagement

Problem solving

Attention to detail

Success in the role will be measured by:

Health surveillance completion rates

Appointment utilisation and DNA reduction

Timely processing of referrals

Accuracy of service data and reporting

Efficient clinic coordination across locations