Internal Communications Lead (Transformation)

Internal Communications Lead (Transformation) - Job Description

Job Title
Internal Communications Lead (Transformation)

Location
London / Hybrid working

Reports To
Senior Transformation Communications Manager (who reports to the Head of Internal Communications)

Job Summary
The Internal Communications Lead (Transformation) is responsible for developing and delivering strategic communications and engagement activity that supports SGN's transformation programme and wider business priorities.
This role will lead the planning and execution of communications that help colleagues understand, engage with and adopt organisational change, ensuring transformation activity is communicated in a clear, consistent and people-centred way. Working closely with senior leaders, programme teams and key stakeholders, the role will develop communication strategies and campaigns that build understanding, trust and commitment throughout the transformation journey.
Alongside supporting transformation initiatives, the role will play a key part in delivering broader internal communications activity across the organisation, contributing to colleague engagement, leadership communications, business campaigns and organisational priorities.
This role requires strong strategic thinking combined with excellent operational delivery, managing multiple projects and working collaboratively across the organisation.

Key Responsibilities
Transformation Communications Strategy and Delivery
Develop and deliver integrated transformation communication and engagement strategies that support organisational change programmes and business objectives.
Create compelling communication plans that clearly articulate programme goals, benefits, milestones and impacts.
Translate complex business and transformation initiatives into accessible, engaging and audience-focused communications.
Ensure communication activity is aligned to the overall internal communications strategy and organisational priorities.
Support leaders and managers with communication tools, messaging and guidance to enable effective colleague engagement.
Identify communication risks and stakeholder concerns and develop appropriate mitigation strategies.
Drive understanding, engagement and behavioural change through consistent and effective communications.
Monitor the effectiveness of communication activity and adjust plans based on insight and feedback.
Internal Communications and Employee Engagement
Support the delivery of SGN's internal communications strategy and annual communications plan.
Develop and implement communication campaigns that support organisational priorities, business performance, operational activity and colleague engagement.
Create engaging content across internal communication channels including intranet, digital platforms, leadership communications, events and campaigns.
Support employee engagement initiatives, colleague listening activities and internal events.
Work collaboratively across the Internal Communications team to deliver communications support for a broad range of organisational activities.
Ensure communications are aligned, audience-focused and delivered consistently across the organisation.
Identify and share best practice to continually improve communication effectiveness and colleague experience.
Stakeholder and Relationship Management
Build strong relationships with senior leaders, transformation teams, People colleagues and key business stakeholders.
Provide strategic communications advice and support to stakeholders across the organisation.
Act as a trusted communications partner, influencing decision-making and supporting effective communication planning.
Collaborate with colleagues across the Corporate Affairs function to ensure alignment of messaging and activities.
Manage relationships with external agencies and suppliers where required.
Measurement and Performance Management
Establish appropriate measures of success for transformation and internal communication activities.
Analyse communication performance, colleague feedback and engagement data to evaluate effectiveness.
Produce regular reports highlighting outcomes, insights and opportunities for improvement.
Use data and insight to continuously improve communication strategies, campaigns and channels.

Skills, Knowledge and Experience
Essential
Significant experience in internal communications, employee engagement or change communications roles.
Demonstrable experience developing and delivering communications for large-scale transformation or organisational change programmes.
Experience working within complex organisations with geographically dispersed and/or frontline workforces.
Strong communication planning and campaign management skills.
Excellent written, verbal and presentation skills.
Strong stakeholder management and influencing skills, including experience working with senior leaders.
Experience developing communication strategies that support engagement and behavioural change.
Experience using communication metrics, analytics and employee insight to evaluate effectiveness.
Strong project management skills with the ability to manage multiple priorities simultaneously.
Desirable
Experience working within a corporate environment, regulated business or energy sector.
Experience supporting large-scale organisational transformation programmes.
Professional qualification in communications, public relations, change management or a related discipline.
Knowledge of employee engagement, organisational change and communications best practice.

Key Competencies
Strategic thinking
Change communication expertise
Employee engagement and audience insight
Stakeholder engagement and influencing
Leadership communication
Excellent written and verbal communication skills
Strong interpersonal skills
Collaboration and relationship building
Project and campaign management
Problem-solving and adaptability
Data-driven decision making
Results-focused approach

Key Performance Indicators (KPIs)
Delivery of transformation communication plans against agreed objectives and timelines.
Employee awareness, understanding and engagement with transformation initiatives.
Stakeholder satisfaction and feedback.
Communication campaign performance and engagement metrics.
Adoption and behavioural change measures linked to transformation activity.
Delivery of projects on time and within agreed budgets where applicable.
Quality and effectiveness of leadership and business communications.
Continuous improvement of communication channels, content and colleague experience.