Claims Executive

Claims Executive

Location: Manchester (hybrid - 2-3 days in the office per week)
Salary: Up to £50,000 per annum + benefits
Contract: Full-time, permanent
Hours: Monday to Friday, 9:00am-5:00pm

An exciting opportunity has arisen for an experienced Claims Executive to join an established commercial insurance claims team in Manchester.

This is a senior claims role, offering the opportunity to manage a varied portfolio of commercial claims,
including complex and contentious cases, while providing guidance and support to junior team members. You'll play a key role in negotiating favourable settlements, building strong client relationships and delivering an exceptional claims service.

• Manage the end-to-end claims process, including large, complex and contentious commercial claims.
• Investigate and assess claims, negotiate with insurers and secure the best possible settlement outcomes.
• Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
• Visit clients across the UK when required to investigate losses and support effective claims resolution.
• Provide coaching, mentoring and guidance to Claims Handlers and junior team members.
• Monitor claims data, identify trends and recommend improvements to claims processes and risk management.
• Prepare reports and presentations highlighting key performance indicators and claims performance.
• Ensure claims are managed in line with policy terms, regulatory requirements and relevant legal frameworks.

Essential Skillset

• Proven experience managing commercial insurance claims, including complex or contentious cases.
• Previous experience working within an insurance brokerage.
• Strong understanding of commercial insurance policies, coverage and claims procedures.
• Excellent client relationship management skills.
• Strong analytical, problem-solving, decision-making and negotiation abilities.
• Experience coaching, mentoring or supporting the development of junior team members.
• Confident communication skills and the ability to manage challenging situations professionally.
• A customer-focused and compassionate approach when supporting clients through difficult circumstances.
• Ability to work independently, manage competing priorities and remain resilient under pressure.